Sr. Account Manager, Final Mile

Company Overview

Sleep Number team members are part of a passionate, purpose-driven culture that supports improving the health and wellbeing of society through higher quality sleep. We are not just focused on our customers, however; being employed by Sleep Number means your personal wellbeing is important, too. As we continue to grow, we are looking for team members who will bring their unique personalities, backgrounds, and skills to work. Whether you are entering, returning, or experienced in the workforce, we have a place for you.

In our 35+ years in the industry we have improved over 14 million lives, and we are just getting started. With 5,000+ team members nationwide supporting work disciplines from technology to manufacturing, retail stores to field services technicians, corporate teams to customer service, we are a sleep innovation leader because of our team members. Now is a great time to join us as we invest further in our people and sleep innovation. #TeamSleepNumber

Position Purpose

Sleep Number is seeking a Senior Account Manager, Final Mile for our Field Services team. Our consumer innovation strategy and our revolutionary sleep products have transformed what consumers expect from their sleep experience. Sleep Number's final mile network is strategically critical to delivering an effective and efficient in-home experience that wow our customers and drive life-long relationships with our brand.

The Sr. Account Manager, Final Mile is the leader for the Service Provider channel within our Final Mile network. This customer-centric leader will play a critical role in the development & strategic direction of Field Services. As part of our leadership team, you will be responsible for the performance of Service Providers supporting Sleep Number customers nationally. This person has a talent for building relationships with third-party contractors and a desire to exceed customers' expectations while optimizing the overall cost-per-delivery model. This role is open to a remote worker, otherwise will reside at our Headquarters location in Minneapolis, Minnesota.

Primary Responsibilities

• Build and manage the relationships with new and existing Service Providers in our delivery network
• Act as a strategic partner in the design of a coverage model to ensure our customer acquisition and retention targets
• Accountable for the operational and financial performance of the Service Provider channel
• Implement and manage strategic initiatives for Field Services while delivering on our brand commitment of exceptional product experience and customer satisfaction
• Directly partner with services leadership and functional experts to make strategic decisions, evaluate long-term opportunities to support business growth and strategy, financial performance and effective resource utilization
• Build and foster cross-functional relationships in all areas of the company to achieve business objectives timely and effectively with a strong focus on partnerships with our Sales, Customer Service and Supply Chain leaders
• Additional job duties and responsibilities as related to business needs

Position Requirements

• Bachelor's Degree in a relevant field or equivalent experience required
• Experience managing third party vendors, experience in delivery, service logistics or transportation required
• Proven managerial, leadership and problem-solving skills, preferably within a retail or delivery organization
• Strong leadership, coaching, team building; proven ability to develop leaders and manage teams remotely
• Demonstrated capability of strategic mindset and ability to drive vision and purpose of a large organization
• Strong written and oral communication skills, diplomacy skills with diverse groups of people and leaders
• Proven ability to analyze data, derive accurate conclusions form data, build strategic and tactical plans to resolve core problems
• Ability to effectively utilize financial statements and analytics to drive action
• Ability to prioritize, be flexible and handle multiple projects in an organized, timely manner and achieve results in fact-paced, ever-changing environment
• Business acumen - effectively utilize financial statements (i.e. P&L budget, reports)
• Demonstrated courage and integrity; ability to build trust, rapport and partnership with both internal and external constituents
• Ability to travel 50% to Service Provider and Company locations
• #LI

Wellbeing

Our company's purpose is to improve the health and wellbeing of society.

Wellbeing is more than a catchphrase - it's a movement that permeates our company and through our team members. We are dedicated to enhancing and supporting the wellbeing of our team members and their families through benefits, programs, and resources across our five wellbeing pillars of emotional, financial, career, community, and physical health, with sleep at the center.

By joining our team, in addition to offering competitive pay programs, we are proud to offer eligible team members an extensive benefits package including, but not limited to medical and pharmacy benefits, dental, life and disability insurance, a matched 401(k) Plan, paid time off, and much more.

Examples of how we invest in your wellbeing:

• Sleep - Our 360® smart bed for team members, and discounts on our innovations and sleep solutions for yourself and friends and family throughout the year.
• Physical - Wide range of wellbeing resources and services through our medical plans to improve your physical health.
• Emotional - Access to mental health resources, caregiving support, paid time off and parental leave to support your emotional wellbeing. Work for your day flexibility, available for select corporate roles.
• Financial - Competitive base and variable pay programs, ability to save for the future through a matched 401(k) plan and financial support to recover from an illness or injury.
• Community - Paid time off for volunteering and connections to our communities through our Diversity, Equity & Inclusion initiatives, and support for charitable causes.
• Career - Opportunities for career development and continuous learning, including a tuition reimbursement program.

Safety

Safety is a top priority for Sleep Number supporting customers and team members wellbeing. COVID-19 Precaution(s) are in place consistent with CDC guidelines, U.S. Department of Labor's Occupational Health & Safety Administration (OSHA), and state/local laws.

EEO Statement

Sleep Number is an equal opportunity employer. We are committed to recruiting, hiring and promoting qualified people and prohibit discrimination based on race, color, marital status, religion, sex (including gender, gender identity, gender expression, transgender status, pregnancy, childbirth, and medical conditions related to pregnancy or childbirth), sexual orientation, age, national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state, or local law.

Americans with Disabilities Act (ADA)

It is Sleep Number's policy to provide reasonable accommodations to qualified individuals with disabilities during the application process, consistent with applicable law. We may require supporting medical or religious documentation where applicable and permissible by law. If you are a qualified individual, you may request a reasonable accommodation at any time during the selection process, including if you are unable or otherwise limited in your ability to access open roles here.