Sr. Account Manager - PEO Market

Description and Requirements
Sr Account Manager - PEO Market
Job Location: Florida : Tampa
Alternate Job Location: Illinois : Aurora
Work Arrangement: Hybrid
Role Value Proposition :
MetLife is leading growth in Specialty Market relationships. We are looking for you to drive a consistent and extraordinary customer service experience for both new and existing customers as part of the Specialty Market Service & Operations organization. In this role, you will partner closely with sales, underwriting and external relationships to execute on customer commitments. Specialty Market Service & Operations is a diverse team of implementation and client service associates supporting the General Agent, Third Party Entity, Professional Employer Organization (PEO), Association and Trust market space.
Our Sr. Account Managers develop and execute project implementation plans for new client installations as well as for expanded product offerings to our existing clients. Once an account is installed, they will provide ongoing support for account maintenance, and engage in escalated issues.
Key Responsibilities

• Accountable for the end-to-end account management experience of assigned cases which can range from 100 to over 100,000 eligible members
• Lead on developing, executing, and tracking a project plan for both implementations and ongoing account management and problem solve on implementations and conference calls
• Research and define opportunities to improve profitability and retain customers, responding to customer needs proactively and developing strong expert relationships with brokers/consultants
• Understand benefit offerings to group insurance accounts to provide enrollment material and client communications and act as the primary contact to provide excellent post-sale high level customer service and solve escalated issues
• Coordinate rate proposals with underwriting partner with sales, marketing, underwriting, billing, eligibility, claims and customer service teams
• Maintain up-to-date client databases, business plans and legal requirements

Essential Business Experience and Technical Skills
Required:

• 5+ years of sales and/or customer service experience in the insurance industry
• An expert in consultative support both internally and externally

• Have a flexible schedule and able to work as needed outside of standard business hours to attend client and industry events to represent MetLife
• Strong organizational and project management skills, with the ability to prioritize numerous responsibilities at once
• Strong interpersonal skills, as well as excellent written and verbal communication skills
• Ability to consistently meet tight deadlines and work under pressure
• Ability to present and speak in front of large audiences
• Must be self-motivated, and work well independently and as part of a team

Preferred:

• Bachelor's Degree
• Prior expertise in the PEO or Association space and/or insurance industry (sales, underwriting, operations)
• Understanding of employee benefits (worksite and voluntary)
• Account management, project planning and problem solving experience
• Strong computer skills (Word, Excel, PowerPoint, Adobe, MS Project)

Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
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