Sr. Analyst

Job Description

• Perform the daily BAU of Billing Customers and ensure the Service requests are processed within SLA
• Support the Leads/Managers in the preparing of Billing Handover, Daily & Monthly Performance, Productivity and Accuracy reports.

• Continuously seek out better ways of performing the process and incorporate continuous process improvements
• Creation of SOP’s
• Analysis and resolutions to all Team member queries & co ordinating with Leads on critical activities
• Ensure client deliverables are met and emails are responded post end to end understanding and evaluations
• Explore Process Improvements and Drive projects

Requirement and Qualifications

• Minimum 3 + Years of Overall work experience in OTC
• Bachelors/Masters degree in Finance and Accounting
• Experience in any ERP application
• Fluent in communication (Both Written and verbal)
• Should be flexible to work in any shift