Sr. Analyst

Across all these services, as an incumbent in this role, you will:
• Become an expert on the Qualtrics Experience Management (XM) Platform and related
solutions.
• Be the front-facing lead point of contact for business on Qualtrics technology and manage the
entire delivery of global Experience Management Programs (Customer Experience, Employee
Experience, and Brand Experience Surveys)
• Manage programs end to end. This would entail executing programs right from implementation,
reporting and analysis.
• Collaborate with internal stakeholders and partners to ensure successful implementation of the
program.
• Monitor and review progress for timely implementation of all programs/projects.

Job Description:

- Engage with relevant stakeholders within the organization to review support.

- Design and document functional and technical requirements and help scope projects by understanding timelines and deliverables.

- Solve complex technical implementations both independently and in a team environment.

- Clearly communicate solutions back to business through multiple communication channels.

- Enable other team members on the Qualtrics Experience Management (XM) Platform and related solutions.

- Contribute to the team’s body of knowledge, including lessons learned, best practices, and guidance materials.

- Lead implementation projects to completion, including management of internal stakeholders, schedule, risks, issues, and resources.

- Continually adapt and develop product knowledge and learn new technologies.

- Coordinate and collaborate with the internal stakeholders and external partners (wherever applicable) on program deliverables.

Location:

DGS India - Mumbai - Thane Ashar IT Park

Brand:

Merkle

Time Type:

Full time

Contract Type:

Permanent