Sr. Analyst, Professional Services

Job Description Summary

The Senior Analyst, Professional Services, Implementation is experienced with the implementation of Pyxis Systems and implements a wide range of these products. This involves being able to clearly communicate, thoroughly document and demonstrate product implementation competency and guide the customer through product implementation. This involves extensive customer interaction and service. Primary responsibilities include all aspects of onsite and remote deployment and training. The Senior Analyst must have the ability to work collaboratively with cross-functional project teams. Project teams will include multiple disciplines from within Dispensing Implementation and customer teams. The Senior Analyst is a mentor for both customers and internal team members.

**Home-based position with travel. Candidates should live anywhere in Southern California or Las Vegas near a major international airport. **

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find ground-breaking solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you'll be supported to learn, grow and become your best self. Become a maker of possible with us.

The Senior Analyst, Professional Services, Implementation is experienced with the implementation of Pyxis Systems and implements a wide range of these products. This involves being able to clearly communicate, thoroughly document and demonstrate product implementation competency and guide the customer through product implementation. This involves extensive customer interaction and service. Primary responsibilities include all aspects of onsite and remote deployment and training. The Senior Analyst must have the ability to work collaboratively with cross-functional project teams. Project teams will include multiple subject areas from within Dispensing Implementation and customer teams. The Senior Analyst is a mentor for both customers and internal team members.

**Home-based position with travel. Candidates should live anywhere in Southern California or Las Vegas near a major international airport. **

Knowledge, Skills and Abilities

Responsibilities

Communication

• Facilitate effective customer meetings using professional and business acumen
• Demonstrate strong leadership and communication
• Demonstrate understanding of the healthcare business environment
• Ability to assume project lead responsibility including managing an overall rollout plan, timelines and project assignments to internal teams and customer personnel
• Provide feedback on new and existing products to customer as vital
• Establish and nurture rapport with client that is conducive to long term business relationships
• Work closely with Sr. Project Manager and the Manager, Professional Services Implementation to accurately forecast assets
• Must be able to manage customer and team expectations

Technical

• Sophisticated understanding of the Pyxis system, overall system integration, and the ability to implement final solution design
• Must be detail oriented, able to multi-task and have the ability to implement projects consistent with established company and customer objectives
• Provide sophisticated problem solving and troubleshooting
• Conduct in-depth client training on the use of BD products
• Mentor team members on products, standard processes and customer education
• Ability to scale and adjust approach based on client constraints or complexity
• Provide team support and product information on strategic products as assigned by manager
• Analyze and resolve issues that have the potential to jeopardize performance and/or ability to meet agreed upon project deliverables

Administrative

• Demonstrate a mastery of established Pyxis product implementation process and tools
• Demonstrate the ability to prioritize and manage complex projects within project timeline, technical and customer resource constraints
• Ability to actively lead projects
• Works independently with minimal guidance
• Complete weekly administrative tasks in support of quality management, reporting, revenue and expense
• Possess excellent organizational skills with the flexibility to readily adapt to change

Qualifications

Education or Equivalent:

• Bachelor's degree preferred or equivalent education and work experience.

Experience or Equivalent:

• Competency in HIS/PIS systems and pharmacy and nursing workflow.
• Prefer four or more years in healthcare environment with technical (systems) involvement or six or more years with other computerized system applications.
• Dispensing software technology experience a plus.
• Must have a solid understanding of a variety of software applications (knowledge of SAP a plus).
• Product training and / or teaching experience preferred.
• Experience working with large integrated delivery networks (IDNs) preferred.

Other:

• Home-based position with travel. Candidates should live anywhere in Southern California or Las Vegas near a major international airport.
• Extensive travel required. Position requires flexible working hours, including some nights and weekends.
• Must be able to lift a minimum of 50 lbs. This position may involve pushing, pulling, stooping, bending and lifting.
• Must possess and maintain a valid driver's license and meet BD's auto safety standards.

For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It's also a place where we help each other be great, we do what's right, we hold each other accountable, and learn and improve every day.

You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time. And through the organization's investment in BD University, you will continually level up your tech skills and expertise.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

To learn more about BD visit https://bd.com/careers

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

PDN

Primary Work Location

USA CA - San Diego Bldg A&B

Additional Locations

Work Shift

At BD, we are strongly committed to investing in our associates-their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.

Salary ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates' progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary offered to a successful candidate is based on experience, education, skills, and actual work location. Salary ranges may vary for Field-based and Remote roles.

Salary Range Information

$33.10 - $54.60