Sr. Assoc-Digital Product Mgr.

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With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Overview:

The Chat Capabilities team uses emerging AI technology to change the way that we understand, proactively engage, and deliver hyper-personalized experiences to our Cardmembers. This includes the advancement of our conversational AI platform and the optimization of existing chatbot capabilities.

We are looking for an Associate Product Manager who will be an integral member of the Automation Innovation team focused on the strategy, discovery, and execution of next generation chat automation capabilities. You will leverage relationships with the product team (Product, Data Scientists, Engineers, and business stakeholders) to shape our conversational AI customer servicing products.

Responsibilities:

• Lead sourcing and synthesis of continuous product discovery efforts and define product requirements that provide opportunities to elevate the customer experience
• Leverage customer data, conversational analysis, industry knowledge, and technical understanding to analyze the performance of existing solutions and develop future capabilities
• Work with engineers, data scientists, and product managers across different value stream to deliver products that balances short-term optimization with long-term investments
• Partner with core product team to define user stories, guide product definition, and build comprehensive acceptance criteria, identifying and elevating any need for additional research to define future feature design
• Conduct user testing and post-launch sustainment analysis of automation and identify ways to improve the experience
• Analyze performance metrics that indicate the health of the product and formulate clear data-informed product recommendations accordingly
• Maintain and refine the product backlog, mapping user stories to the needs of the end customer, while prioritizing for business value.
• Support the definition and creation of the product strategy, roadmap, release plan and overall user experience.

Qualifications:

• Bachelor's Degree in business, computer science, software engineering or a related field.
• Preferred 2+ years of experience in new product development, product management, or similar role.
• Curiosity and hunger to know how things work and ability to use that knowledge to make connections and find opportunities with an entrepreneurial mindset and bias toward action
• Enthusiasm for exceptional products and services, able to empathize with customers, and skilled at articulating product functionality
• A proven self-starter with the ability to manage multiple priorities and projects.
• Strong written and verbal communication skills as demonstrated by your ability to convey new and complex details with conciseness and clarity.
• Will have a forward looking "growth mindset" with a focus on technology trends and emerging industry/domain best practices.

Contribution:

• Intellectually Curious. You ask why, you explore, you're not afraid to blurt out your idea. Comfortable with ambiguity, a hunger to learn and a seeker of new challenges.
• Impactful Communicator. You can communicate complex ideas clearly regardless of your audience.
• Do-er. You're biased toward action; you try things and not afraid to fail. You can get around roadblocks and stay focused on your goals.
• Learner. You have an appetite to learn new things or new technologies all while exhibiting humbleness when the time comes to ask for help.

Salary Range: $60,000.00 to $110,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.