Sr. Associate, Inside Sales

Date Posted:
2022-07-29-07:00
Country:
United States of America
Location:
CAG23: DLS VRF- Atlanta 3300 Riverwood Pkwy , Atlanta, GA, 30339 USA
Carrier is a world leader in HVAC, Refrigeration, and Fire & Security solutions. For over a century, we have been developing innovative products and services that have changed the way people live and work. That drive for innovation continues today with a renewed focus on creating solutions that will change the world for the better. At Carrier, we see possibilities in everything!

If you are a self-starter, agile solution seeker, that thrives in a fast-paced collaborative environment, then the Carrier North American Ductless & VRF Integrated Support Team has a great opportunity for you. We are seeking a Senior Associate, Inside Sales to help drive our business forward. The role will be based in Indianapolis and will require roughly 20-40% travel; predominantly to Atlanta, GA.

Position Summary:

The Senior Associate, an Inside Sales team member, will have the opportunity to take part in the essential role of continued evolution, optimization, and modernization of the Ductless & VRF Integrated Support Team's commitment to enhancing customer and outside sales support. This position will focus predominantly on the Ductless sales channel by leading pre-sales HVAC application and product-oriented support for both customers and internal team members. Additionally, this position will also help with CRM platform management, special pricing assistance, planning-sales-inventory coordination, content expertise, and various process improvement/operational agility initiatives.

General responsibilities:

• Work closely with product managers, applications specialists, and pricing to provide ductless pre-sales channel support (e.g., quotations, application solutions, etc.) to the sales force, distributors, dealers, and/or customers
• Actively lead and participate in Salesforce (CRM) KPI reporting, internal communications, case management, delivering insights for Knowledge Management library, etc.
• Strong understanding of competitive brands, how they compare with Carrier's products, and the share per region to assist with channel strategic planning initiatives
• Develop and maintain ductless forecast and coordinate with operations and field sales
• Maintain spreadsheets keeping track of training and other sales programs as necessary
• Helping the team deliver an efficient customer experience in a detailed manner through the implementation of process improvement/operational agility initiatives

Experience/Qualifications:

• Bachelor's degree (STEM or business preferred) with 2-5 years of work experience
• Master's degree (STEM or MBA preferred) with 0-2+ years of work experience
• Experience working in SFDC (preferred)
• Strong desire to learn and grow professionally
• Outstanding problem solving, analytical, and conflict/issue resolution skills
• Outstanding interpersonal skills ability to collaborate cross-functionally and be a team player
• Excellence in process management and organizational agility
• Strong professional presence; Influences without authority and ability to effectively communicate
• Takes initiative and has a high sense of urgency, able to handle competing priorities with accuracy and efficiently

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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