Sr. Associate, Process Improvement

Description
Company: Oak Street Health
Title: Sr. Associate, Process Improvement
Location: Treehouse / Remote
Role Description:
As the Sr. Associate for Process Improvement, Clinical Operations & Learning, you will be a key contributor to the Clinical Operations & Learning team to help make work easier for all Oakies. You will work on the identification, development, and implementation of interventions targeting our highest priority clinical and operational workflows. Then, you will help codify and standardize these new interventions, workflows, and tools as part of our list of growing Standard Operating Procedures (SOPs). As a member of the Process Improvement team, you will also help own the ongoing development and maintenance of these Standard Operating Procedures (SOPs), process manuals, and playbooks. These clear, accurate, and accessible policies and operational procedures will be used to help enable all employees to complete their work in a safe and compliant manner, support the achievement of our organizational objectives, and deliver high quality, experience-focused patient care.
You will also be tasked with maintaining an accurate database of processes and workflows aligned to clinical care team roles and care model objectives to help guide employees in completing their core activities in a consistent and standardized way. In doing so, you will collaborate closely and cross-functionally with the central Learning & Development team, clinical subject matter experts, Oak Street Health Position Leaders, program owners, and other leaders across the country, to ensure that all role-based training materials are kept current by referencing the most up-to-date process manuals, procedures, and support collateral. As a Sr. Associate, you will also be encouraged to visit centers and work closely with frontline center staff, as needed, to help implement these new workflows, collect feedback, and identify areas for new process improvement work.
Finally, you'll be tasked to partner with the broader Process Improvement team, Clinical Operations & Learning, and program/content owners to help assist in ongoing leadership and cross-functional stakeholder meetings.
Core Responsibilities:

• Conduct initial and ongoing workflow process reviews to identify improvement opportunities, at times this will occur through on-site visits to our primary care centers.
• Assist with the design and implementation of these workflows and interventions in partnership with position leaders, content owners, and the central learning team. This will also include visiting clinics across the country and working with frontline staff.
• Manage inventory of workflows to improve and help manage our catalog system to track and reference progress on those workflows already in process.
• Conduct regular reviews of manuals and procedures with content owners to ensure all written procedures are up-to-date and reflected in our current systems
• Contribute to leadership meetings such as our monthly SOP committee and our Steering Committee calls including preparing the agenda and conducting pre and post meetings to facilitate key action items.
• Maintain communication with other internal governing committees that create and maintain policies and procedures, including medical director leadership; represent this work through participation in those committees.
• Assist with the inventory of future policies and procedures that need to be developed by working with leaders to prioritize and assign this work to various functional areas of the organization.
• Communicate SOP and workflow changes and updates to the field and key stakeholders through emails, memos, and virtual meetings.
• Help test and pilot any proposed workflow changes, interventions, and new tools in the field, working cross-functionally with our in-center operations team, clinical subject matter experts, and the central Clinical Operations and Learning team.
• Other duties as assigned.

What are we looking for?

• Bachelor degree required
• Applicable certifications preferred such as: lean six sigma, project management, and/or change management
• At least 3-5 years of applicable experience in process improvement or similar healthcare administration and operations roles in which there were demonstrated results around improving workflow efficiency and/or user experience
• Demonstrated experience with managing a catalog or database of policies, procedures, and/or workflows
• Strong collaboration and problem solving skills, especially in an ambiguous problem solving environment
• Excellent organizational skills and attention to detail
• Proven project management skills, with an ability to organize and prioritize multiple complex projects, deliverables, and timelines via project management tools
• Experience using project management tools such as Smartsheets or experience working in Google and Microsoft Office applications preferred
• Ability to clearly communicate complex information through a variety of written and verbal communication channels
• Eagerness to strive in a fast-paced, cross-functional environment
• Dedication to our mission and values
• Estimated travel: ~20% as needed
• US work authorization
• Someone who embodies being "Oaky"

What does being "Oaky" look like?

• Radiating positive energy
• Assuming good intentions
• Creating an unmatched patient experience
• Driving clinical excellence
• Taking ownership and delivering results
• Being relentlessly determined

Why Oak Street Health?
Oak Street Health is on a mission to "Rebuild healthcare as it should be'', providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patient's communities, and focused on the quality of care over volume of services. We're an organization on the move! With over 150 locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody "Oaky" values and passion for our mission.
Oak Street Health Benefits:

• Mission-focused career impacting change and measurably improving health outcomes for medicare patients
• Paid vacation, sick time, and investment/retirement 401K match options
• Health insurance, vision, and dental benefits
• Opportunities for leadership development and continuing education stipends
• New centers and flexible work environments
• Opportunities for high levels of responsibility and rapid advancement

Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply.
Learn more at www.oakstreethealth.com/diversity-equity-and-inclusion-at-oak-street-health