Sr. Associate - Projects

Description

About Cognizant

Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the US, Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

COGNIZANT IS LOOKING FOR A VEEVA CRM BA

Description:

Design build and configure applications to meet business process and application requirements.

Must have Skills: Apex and Flows Skillset

Job title

TECHNICAL LEAD - SALESFORCE APEX AND FLOWS SKILLSET

Job summary

Technical Lead - Salesforce Apex and Flows skillset

Required Skills

Technical Skills- SFDC Dev & Customization Salesforce Integration Salesforce Configuration

Domain Skills- Payer

Roles & Responsibilities

Drive and lead the team for management of one or more application portfolios WITH the objective of timely restoration of services and fulfillment of business requests thereby meeting service level commitments and continuous service improvement in the portfolio managed WITHIN THE LIMITS OF pre-defined corporate guidelines

Stakeholder Management:

Responsible for liaising between project teams across locations and the Customer

Service Management:

Participate and provide inputs for release planning

Act as the Cognizant Delivery team point of contact for the portfolio

Support Service Management / process related activities performed by the SMO with relevant delivery data

Responsible for end to end services for the application cluster / portfolio being managed

Coordinate with onsite and offshore teams as necessary during project delivery including daily connect calls

Service Tracking:

Ensure adherence to SOW requirements including client security and compliance needs

Follow up with internal and external stakeholders (Customer and Vendor liaison) to progress tickets to resolution

Ensure adherence to defined processes (like creating problem records performing timely RCAs creating knowledge articles maintaining application documentation etc.)

Prepare performance dash boards & management reports

Ensure schedule adherence for release requests and notify stakeholders in case of deviations

Service Execution:

Conduct periodic data analysis perform RCA for any targets missed and customer escalations Report the findings to the Service Manager Implement all Corrective and Preventive actions

Deploy process as defined in the process handbook

Prepare release notes and ensure application documents are updated to reflect the changes made.

Knowledge Management:

Ensure complete KT to support teams before any production release.

People Management:

Coach the delivery team

Continually assess skill level an

NA Salary and Other Compensation:

The annual salary for this position is between [$ 95,530 - $126,440] depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

EEO Statement & Accommodations

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.