Sr. Billing Systems Manager

We are a critical player in contributing to both short-term and long-term business decisions. We oversee and provide timely and accurate financial information across the organization, to leaders, decision-makers and external stakeholders. We protect company assets, both real and intangible, and ensure financial compliance with country, state and local laws. We serve as an indispensable business partner on topics requiring economic, financial and fiduciary inputs and expertise.

Vonage Finance has gone through a period of rapid transformation having implemented a new ERP and upgraded billing and supporting systems following multiple acquisitions over the last 5 years. Change is the only constant at Vonage and our people thrive on adding value in a fast paced environment.

This constant quest for improvement is driving the need for a Senior Billing Systems Manager, who will take a lead role in shaping our global Revenue and Billing Operations systems. Your contribution will be essential to ensuring our systems are supporting our rapid revenue growth and international expansion activities.

This is a fast paced and highly collaborative role, requiring a problem solver with an eye for detail, and someone who thrives in an environment where cross functional collaboration drives the business forward. This position will report to the Director of Revenue Operations and will be a remote/telecommute supported position.

IF THIS SOUNDS LIKE YOU CONTINUE READING BELOW…

• Manage billing, payment, and collections platform system enhancements and process improvement initiatives within the order to cash environment.
• Support billing, payment, and collections platform projects to drive efficiencies and scalability in collaboration with our product, IT, accounting and sales teams.
• Take a lead role in documenting and executing billing, collection, and payment platform user acceptance testing tasks pre and post deployment.
• Provide system related support and knowledge transfer to Revenue Operations Support team. Including system knowledge transfer.
• Provide process and system functionality guidance as they pertain to the use of the billing and collection platforms.
• Manage open billing and collection platform issues and drive resolution and fixes.
• Be a conduit between the IT technical teams, BI and the revenue operations and collections team
• Ensure Finance and Billing related processes are adhered to for SOX compliance and efficient business operations

• Excellent problem solving skills and ability to prioritize and multitask
• Great communication skills and confidence to liaise effectively with all levels of stakeholders
• Solid Project Management skills
• A high level of focus and comfort working with a high volume of transactions
• A resourceful nature, with the ability to identify solutions over problems.
• Adaptability with working in a fast-paced high-change environment
• Experience of billing for communications products, or similar complex high volume transactions businesses
• Sense of humor - life is better when you can have a laugh

• Minimum 7 years relevant experience is required
• Zuora subscription billing platform knowledge is a major plus
• Experience in billing, financial or business analysis, with an operations background required
• Experience using ERPs such as Oracle Fusion, NetSuite, or SAP preferred
• Advanced level of Microsoft Excel capabilities required
• SQL database reporting knowledge is a plus
• Tableau report writing and execution experience a plus

In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.