Sr. Business Systems Analyst

Req ID: 369281

BASIC PURPOSE: The role of The Senior Business Systems Analyst is to actively facilitate customer engaging technology initiatives. This will include interacting with business unit stakeholders, product owners, developers, system administrators, and vendors to ensure core goals and objectives are being met. This individual will apply proven communication, analytical and problem-solving skills for the program to increase Love's value proposition with technology platforms including Salesforce CRM, MuleSoft, Cisco, and/or Tableau.

MAJOR RESPONSIBILITIES:

• Act as liaison and primary contact to Business Units, Development, Data, Integration and Voice Services teams, providing an advocate for technology initiatives
• Participate in multiple technology and/or business releases and play a key role as subject matter expert for successful implementation
• Assist in change management efforts related to organization, and short- and long-term strategic plans and goals
• Drive User Story generation across business and technology teams to support a healthy backlog of capability development within assigned areas of support
• Act as senior advisor to the team, providing deep functional expertise in the standards, process, procedures, and change management efforts
• Conduct complex analysis to prioritize recommendations toward solutions. Manage resources to achieve department and company goals.
• Quickly understand business needs and technical requirements and translate that understanding into the creation of better solutions
• Engage in building strong relationships with key stakeholders, subject matter experts and team members to earn their trust, confidence, and respect
• Other duties assigned as needed. May include directing work to vendors, light project management, quality assurance or back-up Scrum Master functions

EDUCATION AND EXPERIENCE:

• Education: Bachelor/Master's degree in MIS, Business, Technology or related field
• Preferred Certifications: Certification of Competency in Business Analysis (CCBA), Certified Business Analysis Professional (CBAP). Certified Scrum Master (CSM) or Project Management Professional (PMP) Certifications are a plus but not required
• Experience:
• Minimum of 8 years of Business Analysis with progressive responsibility.
• Well-versed in Customer Relationship Management (CRM) systems and delivering excellent Customer Service
• Must possess excellent situational awareness and an ability to remain calm under pressure and be cognizant of how you are perceived.
• Able to motivate team members and build healthy, productive relationships within team and business partners.
• Ability to work with limited supervision, having significant latitude for independent judgment
• High-Level communication skills to collaborate, influence, and persuade others
• Ability to adapt to rapidly changing technology and apply it to business needs
• Strong use of business analysis tools such as Microsoft Office suite, visualization, and requirements management tools to interpret, condense, and communicate complex graphical and statistical information
• Business process design and documentation
• Agile methodology experience including Scrum framework
• Familiarity with software development tools (Azure Boards, Azure DevOps)

SKILLS AND PHYSICAL DEMANDS:

• Skills:
  • Quick Learner with an ability to ramp up in technologies and modules to meet business needs
  • Ability to prioritize and manage numerous competing demands in a high stress environment
  • Excellent verbal and written communication skills
  • Works independently and able to make decisions quickly when necessary
  • Basic knowledge of databases, systems integration, application development and reporting.
• Typical Physical Demands:
  • Requires prolonged sitting, some bending and stooping
  • Occasional lifting up to 25 pounds
  • Manual dexterity sufficient to operate a computer keyboard and calculator
  • Requires normal range of hearing and vision

Job Function(s): Information Technology

Love's Travel Stops & Country Stores is the industry-leading travel stop network in the United States. For more than 55 years, we've provided customers with highway hospitality and "Clean Places, Friendly Faces." We're passionate about serving drivers with clean, modern facilities stocked with fuel, food and supplies. We offer meals from popular restaurant chains, trucking supplies, showers and everything needed to get back on the road quickly. The Love's Family of Companies includes:

• Gemini Motor Transport, one of the industry's safest trucking fleets
• Speedco, the light mechanical and trucking service specialists
• Musket, a rapidly growing, Houston-based commodities supplier and trader
• Trillium, a Houston-based alternative fuels expert

The Love's Experience

Love's was founded in 1964 on the values of integrity, customer focus, strong work ethic, innovation and perseverance. We are looking for these in every person we hire. No matter what job you do for Love's, your commitment to these values will not only continue our legacy of growth, it will also ensure your successful career.

Nearest Major Market: Oklahoma City
Nearest Secondary Market: Oklahoma
Job Segment: Systems Analyst, CRM, Business Analyst, Quality Assurance, QA, Technology, Quality