Sr. Business Systems Analyst (hybrid)

Job Description Summary

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you'll be supported to learn, grow and become your best self. Become a maker of possible with us.

Job Overview

Sr Business Systems Analysts are responsible for supporting day-to-day business operations and improvement initiatives for Medication Management Systems (MMS) Global Customer Services (GCS)' business systems. The Business Transformation-Technology Enablement team is focused on the Service work stream and includes the Technical Support Center, Infusion Repair Depot, Field Service, Professional Services, and Service Contracts. The role works closely with stakeholders, and internal end users to trouble shoot issues, partner with IT on root cause analysis and solutions, coordinate and conduct end-user testing, and support implementation of system enhancements to continuously improve integrated processes and system solutions.

Core technologies include Salesforce Sales, Service, Field Service, and Community clouds and SAP ECC/CRM.

Day to day

You show initiative and ownership, identify issues and problem solve, prioritize across project and support work, and escalate risks to management. This position is responsible for working closely with internal team members, IT partners, and business end users to successfully resolve production issues and execute on Salesforce/SAP projects. You will provide initial triage on support issues, help identify business requirements for new projects and system enhancements, and design/conduct user acceptance functional testing.

General / Soft Skills

• Effective verbal and written professional communication skills to different audiences
• Excellent listening skills, takes direction easily and accountable in all responsibilities
• Strong attention to detail, with a proactive approach to managing workload and tasks
• Knowledge seeker, with growth and continuous improvement mindset
• Take initiative, are a self-starter and take ownership
• Ability to critically think, be a team player and show up ready to jump in when needed
• Early adopter of technology, with ability to learn and adapt efficiently and effectively
• Knowledge of industry-recognized project management methodologies
• Effectively navigates matrixed structure to meet deliverables and build relationships

Role Responsibilities

• Troubleshoot and resolve day-to-day operations for end users
• Develop and propose functional test scenarios and execute test cases, log defects and document output
• Owns test strategy for functional, regression & production smoke testing
• Setup of test data, user provisioning, ensure data readiness for testing and stakeholder demos
• Demo completed user stories
• Create and maintain internal support documentation
• Support change management process, including demos and end user training
• Support requirements gathering workshops and facilitate stakeholder alignment
• Supports requirement development
• Answer questions from IT and clarify requirements
• Understand and execute validated test scripts as needed

Business Systems Operations Support

• Chatter and GMB/Case support channels
• Monitor systems for support requests, submit break/fix cases, system enhancement requests
• Ensure all support channels are covered to enable team members to take PTO/sick days
• Support for user permissions, including on-boarding and off-boarding users and customers
• Role Owner and Data Approver
• Subject matter expert in specific coverage areas
• Helping users navigate systems and answer questions
• Provide systems expertise in specific areas

Qualifications

• Bachelor's degree required or equivalent experience
• Experience with agile tools, methodologies, and concepts (Scrum, Kanban, Lean, XP, TDD) (desired)
• Proficient using Microsoft Word, Excel, PowerPoint, Visio, and SharePoint
• 2+ years Salesforce and/or SAP support or administration experience (desired)
• 2+ years of direct experience using waterfall and/or agile project management methodologies (desired)

For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It's also a place where we help each other be great, we do what's right, we hold each other accountable, and learn and improve every day.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.

To learn more about BD visit https://bd.com/careers

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

PDN

Primary Work Location

USA CA - San Diego Bldg A&B

Additional Locations

Work Shift

At BD, we are strongly committed to investing in our associates-their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.

Salary ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates' progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary offered to a successful candidate is based on experience, education, skills, and actual work location. Salary ranges may vary for Field-based and Remote roles.

Salary Range Information

$96,600.00 - $159,300.00