Sr. Client Ops Consultant

About The Opportunity
We're all about connecting hungry diners with our network of over 300,000 restaurants nationwide. Innovative technology, user-friendly platforms and streamlined delivery capabilities set us apart and make us an industry leader in the world of online food ordering. When you join our team, you become part of a community that works together to innovate, solve problems, grow, work hard and have a ton of fun in the process!
Why Work For Us
Grubhub is a place where authentically fun culture meets innovation and teamwork. We believe in empowering people and opening doors for new opportunities. If you're looking for a place that values strong relationships, embraces diverse ideas-all while having fun together-Grubhub is the place for you!
The Sr. Client Ops Consultant supports large account platform adoption and critical order triage for Corporate Enterprise clients. Corporate Accounts serves complex, large scale organizations with multi-unit segments needing operational support on the Grubhub Corporate site. This role will report into the Senior Manager of Business Operations, Analytics and Strategy and will work alongside Sales and Client Success to provide white glove service to the largest Enterprise accounts.
The Impact You Will Make:

• Partner with Sales and CS on VIP clients, defined as meeting certain spend, scale or complexity requirements, to ensure the successful launch of clients new to the Corporate Accounts platform or train new contacts through business segment expansion.
• Participate in client calls as needed for order issue triage and in times of client dissatisfaction, de-escalating as necessary and forming clear steps to resolution.
• Liaise internally with Client Success Managers (CSMs) on order issues to escalate to and manage across multiple cross-functional teams including Restaurants, Logistics, Customer Care, etc.
• Provide recommendations to Senior Manager to optimize and streamline client training and order issues.
• Oversee platform adoption best practices for all accounts, providing guidance and training to Client Success as needed to ensure CSMs are onboarding their clients effectively and efficiently
• Own the self guided training process, partnering with sales and CS to maintain up to date information over time.

What You Bring to the Table:

• Bachelor's degree

• 5+ years of experience in a B2B Account Management or Client Success role.
• Passion to partner with Sales to optimize the client journey and lifetime revenue.
• Ability to effectively work with cross-functional internal teams.
• Comfort navigating high stress situations and experiencing de-escalating client complaints.
• Proven ability to identify issues and develop creative solutions to enhance operational efficiency and resolve challenges.
• Strong organizational skills and high attention to detail.
• Requires technical competence and an aptitude for learning new systems.
• Familiarity with Salesforce is a plus.
• In office preferred.

And Of Course, Perks!

• Flexible PTO / PTO. Grubhub employees enjoy a generous amount of time to recharge.
• Health and Wellness. Excellent medical, dental and vision benefits, 401k matching, employee network groups and paid parental leave are just a few of our programs to support your overall well-being.
• Compensation. You'll receive a great compensation package with eligibility for generous incentives, bonuses, commission, or RSUs (role-specific).
• Free Meals. Our employees get a weekly Grubhub credit to enjoy and support local restaurants.
• Social Impact. At Grubhub we believe in giving back through programs like the Grubhub Community Fund . Employees are also given paid time off each year to support the causes that are important to them.

Grubhub is an equal opportunity employer. We welcome diversity and encourage a workplace that is just as diverse as the customers we serve. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you're applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an email to [email protected] and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.
If you are a resident of the State of California and would like a copy of our CA privacy notice, please email [email protected].