Sr. Client Success Manager

ABOUT THIS POSITION

A Waystar Sr. Client Success Manager (Sr. CSM) must effectively deliver and advise on best practice workflow and provide proactive service that measurably simplify and unify our clients’ revenue cycle.

WHAT YOU'LL DO

* Serve as an operational point-of-contact, advocate, problem solver, and trusted advisor for defined set of clients (assigned individually and/or direct reports)
* Partner with clients to proactively improve client health and satisfaction by monitoring key metrics (performance, level of adoption, satisfaction, etc.) and develop strong relationships to uncover expansion opportunities
* Effective demonstration of Waystar’s value proposition with key influencers and decision makers to include but not limited to client’s Vice Presidents, Directors and Managers
* Establish a metrics framework based on Waystar best practice to measure, monitor, and communicate total value delivered through use of Waystar technology
* Provide leadership and mentor direct reports, if applicable
* Work cross-functionally with Waystar Support, Solution Adoption, Sales, and others to achieve client participation in the Waystar reference and marketing programs, insure renewal, and annual booking plans
* Effective demonstration of Waystar’s RCM technologies
* Identify and quantify product feedback (enhancements and areas for improvement) to assist in driving product strategy
* Lead status calls at a defined cadence (weekly to monthly) with all assigned clients

WHAT YOU'LL NEED

* Travel independently or as a team for on-site Executive business reviews to strengthen relationships, review key performance metrics, and identify opportunities to further align results
* Consistently identify opportunities to improve processes and conduct data analysis to identify root cause
* Provide ongoing training and development
* Manage daily activity within Salesforce CRM system
* Perform other duties and projects as assigned by Client Success leadership

WAYSTAR PERKS

• Competitive total rewards (base salary + bonus, if applicable)
• Customizable benefits package (3 medical plans with Health Saving Account company match)
• Generous paid time off starting at 3 weeks + 13 paid holidays including 2 personal floating holidays
• Paid parental leave (including maternity + paternity leave)
• Education assistance opportunities and free LinkedIn Learning access
• Free mental health and family planning programs, including adoption assistance and fertility support
• 401(K) program with company match
• Pet insurance
• Employee resource groups

Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.