Sr. Cloud and System Engineer- Microsoft focus (must be located in Rochester, NY!)

***MUST BE LOCATED IN ROCHESTER, NEW YORK***

As a key member of our managed services team, you will assist in the creation, migration and support of critical client IT infrastructure and applications leveraging your expertise across on-premises, hybrid, and cloud technologies. In this role you will provide thought leadership and hands-on technical execution to optimize client environments and ensure robust, scalable solutions that need their needs.

Responsible for: 

· Analyze, implement, support, and provide recommendations for on-premises and or cloud-based (AWS) solutions to clients. 

· Design and Deploy Microsoft Windows Server infrastructure to host new and existing line of business applications both on-premises and in the cloud (AWS). 

· Heavy focus on Windows Systems Engineer/Administration.

· Maintain infrastructure best practices to ensure system security.

· Monitor and test system recovery accordance with the company’s disaster recovery and business continuity strategies (Veeam backup recovery, Probax, AWS backup).

· Work with our Technical Account Managers and Customers to provide recommendations and technology roadmaps to meet customers' business needs.

· Work with our team to design on-premise and cloud infrastructure that follows well-architected guidelines.

· Actively participate in team meetings and cross functional interactions. 

· Keep team members and supervisors informed of progress and issues.

· Actively contribute to client project status meetings.

· Contribute to R&D projects to validate/invalidate new services and solutions for IS catalog. 

· Contribute to internal process improvement projects. 

· Update, improve and leverage customer runbooks.

· Providing off-hours support on a rotational basis (on-call).

· Off-hours maintenance may be required on an as needed basis.

How you will be successful:

· Must obtain and/or maintain Microsoft 365 certified enterprise administrator expert.

· Become familiar with a wide variety of IT infrastructure, security, AWS cloud solutions, etc. to support diverse customer environments. 

· Build trust and satisfaction by being responsive, understanding needs, and providing clear communication. 

· Timely responses to email, phone, Slack communications. 

· Provide excellent diagnosis and problem solving across many technologies is critical for identifying and resolving incidents efficiently. 

· Leverage tools and scripts to automate repetitive tasks that improves productivity and reliability

· Solve problems in a collaborative, team environment.

· Maintain proficiency with tooling used by the Managed Services Team. This includes remote monitoring management (RMM), and ticketing systems.

· Must be able to self-manage and calmly handle multiple customer environments and simultaneous.

· Multi-tasking is often needed to handle multiple customer environments and simultaneous issues.

· Keeping customers' infrastructure secure and compliant should be a priority 

What experience you’ll need 

· Bachelor’s Degree or 10+ years related experience(Computer Science, Information Technology, or another relevant program).

· Must obtain and/or maintain Microsoft 365 certified enterprise administrator expert.

· 5+ years professional IT experience.

· 1+ years professional experience with AWS.

· Experience Architecting complex solutions on VMware and Hyper-V.

· AWS Cloud Practitioner Certification Solutions Architect Associate must be obtained within your first six months.

· Office 365 and other on-premise technologies. 

· Experience in common scripting languages (Powershell).