Sr. Community Account Manager
Job Description
Do you want to change the world? We do, too.
SunPower is changing the way our world is powered every day with a passionate and driven team of more than 3,660 full-time employees in North America and the Philippines. SunPower provides world-class solar solutions to residential customers across the U.S. with a commitment to a superior customer experience. We welcome forward thinkers, freedom chasers and all those demanding better, cleaner energy to join us.
Summary of Role:
The Senior New Homes Community Account Manager (CAM) role is to serve as the main point of contact to SunPower stakeholders and external builder customer-based teams. They act as the subject matter expert from a community launch through the grand opening of a community at which the point will be handed off to a Production CAM to manage through community completion. Th Sr CAM will be responsible for training all builder sales, designers, purchasing and options teams to ensure a smooth handoff as community selling begins.
Day-to-day responsibilities for Sr CAMs include but are not limited to managing at the community level: collection of necessary information from internal and external teams, coordinating with SunPower sales teams to ensure information is accurate and builder timelines are met, conducting builder training on SunPower solar program, determining cut-offs for homebuyer selections, and ensuring a smooth rollout of new product introductions.
Essential Duties & Responsibilities:
- Manages new community launches for all builders and coordinates with SunPower Account Managers to determine specific solar program options, financial product offerings, pricing, and sales cutoff timelines.
- Facilitate weekly community launch meetings with Account Managers to determine all builder contacts, pricing, grand opening dates and plan required builder training sessions.
- Participates in new builder training seminars to educate key builder contacts on the process and procedures for the SunPower solar program.
- Manages new product launches such as battery storage and/or transition to updated models of solar modules. This includes overseeing high-end builder accounts with specialized processes and/or product offerings throughout the entire community life cycle.
- Manage the model lease transfer process
- Assists the team supervisor in process development in an effort to create efficiencies in the Production CAM’s day-to-day workload.
- Supports new hire training and serves as a mentor throughout the onboarding process.
Required Qualifications:
- 3+ years’ experience working in CRM platform like SalesForce to manage production
- Bachelor’s degree in business economics, construction management or related field
- Excellent verbal and written communications skills with ability to adjust communication style for interactions with sub-contractors, home builders and various internal stakeholders
- Strong problem-solving skills and ability to see the big picture, anticipate problems and how they will affect the project team, and proactively address these issues
- Proficient with Microsoft Office
Preferred Qualifications:
- 3+ years working with photovoltaic systems
- 3+ years in residential sales management or construction working with various trades
Physical Demands and Working Conditions:
- Able to work upright and stationary and/or standing for working hours
- Able to communicate, receive, and understand information and ideas with diverse groups of people in a comprehensible and reasonable method
- Able to position and move objects up to 10 pounds
- Able to use and learn standard office equipment and technology with proficiency
- The position requires travel with potential of overnight stays between assigned facilities and various locations within the community. Less than or equal to 10% travel.
- Day to day work is completed in the office at personal computer M-F, first shift hours
- Ambient noise level is usually quiet, consisting of normal conversations, business machines, telephones, but occasionally may be above average for portions of the business day
- Please note this job description is not considered to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.
Don’t meet every single requirement? Studies have shown that women and underrepresented minorities are less likely to apply to jobs unless they meet every single qualification. At SunPower, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
Equal Employment Opportunity
The Company is an equal employment opportunity employer and makes employment decisions, including but not limited to, hiring, firing, promotion, demotion, training, and/or compensation, on the basis of merit. Employment decisions are based on an individual’s qualifications as they relate to the job under consideration. The Company’s policy prohibits unlawful discrimination based on sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions, the actual sex of the individual, or the gender identity or gender expression), race, color, religion, including religious dress practices and religious grooming practices, sexual orientation, national origin, ancestry, citizenship, marital status, familial status, age, physical disability, mental disability, medical condition, genetic information, protected veteran or military status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers.
EOE Minorities/All Genders/Protected Veterans/Disabled
SunPower Supports EEO
Accommodation for Applicants to SunPower Corporation
SunPower Corporation is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system and you need a reasonable accommodation due to a disability, you may use the following alternative email address to contact us about your interest in employment at SunPower Corporation: [email protected]. Please indicate in the subject that line of your email that you are requesting accommodation. Only candidates being considered for a position who require an accommodation will receive a follow-up response.
NOTICE TO ALL APPLICANTS AND EMPLOYEES
Availability of Affirmative Action Plan for Review
SunPower is a federal government contractor. As a part of the Company’s obligations under law, it must develop a written Affirmative Action Program (AAP) for the Disabled, Recently Separated Veterans, Armed Forces Service Medal Veterans, Disabled Veterans and Active Duty Wartime Or Campaign Badge Veterans and for Women and Minorities as specified by law. Non-confidential and non-proprietary aspects of the AAP are available for inspection by applicants and employees, consistent with applicable law, which will be made available during office hours by contacting the EEO Officer.
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Date Posted
10/25/2023
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