Sr. Consultant, Business Process Analyst - NTAM Client Administration

Key Duties & Responsibilities:

A business process manager within the Client Administration practice - transform the client and partner experience through platform and process implementation. Day to day responsibilities include:

• Actively participate in the reimagining of our client & partner experience
• Coordinate meetings with key stakeholders engaged and impacted within client onboarding, data maintenance, and workflow management.
• Project management and governance - Properly document decisions, progress, and status' for transparency.
• Collaborate with technology for strategic planning and implementation of solutions
• Collaborate with Client Service, Institutional Client Group, & Northern Trust Wealth Management stakeholders to understand requirements, and continuous touchpoints for transparency
• Partner with Global Investment Operations teams to ensure strategic solutions are positioned to optimize the client and partner experience
• Effectively communicate with NTAM Operational Leaders and peers around strategic solutions

Knowledge & Skills:

• Understanding of the investment management business, multiple asset classes, and investment/financial technology systems within an Asset Management setting
• Demonstrated passion for business process analysis and project management skills
• Problem solving, analytics, influencing, facilitation and consensus building.
• Dynamic relationship building and partnership skills; a strong collaborator with experience leading initiatives across multiple groups and stakeholders
• Outstanding communication skills, both written and verbal, with demonstrated ability to develop materials and effectively present to and persuade executive audiences
• Experience in driving digital and automation-driven transformation to drive efficiencies and scalability
• Strong situational awareness and decision making capabilities
• Excellent motivation and team building skills, including the ability to recruit, develop and retain leaders, staff and build and oversee a robust succession plan
• Flexibility and ability to rapidly adapt to change and shifting business priorities
• Global outlook with sensitivity and awareness of social and cultural differences

Experience & Education:

• 5+ years in business process analysis or project management roles in financial services industry with expertise in growing and overseeing client onboarding and client servicing; Asset Management experience highly preferred
• Strong commercial sense with demonstrated ability to take industry trends, innovative behaviors, data analytics, and automation to drive growth, profitability and risk management.
• Track record of developing and driving transformation vision and agenda and managing change across diverse cultures and stakeholders.
• Bachelor's Degree required, MBA or equivalent desired