Sr. Content Specialist

The Role

Advancing our mission requires us to be ready for everything that comes our way. Tesla's exponential growth has heightened the need for effective and on-demand internal communication and content. We provide communication and resources through a variety of channels and create content with our internal customer at the forefront of our decision-making.

Being up to date on Tesla's product and process updates, training materials, and cross-departmental knowledge is critical to providing an exceptional customer experience. The Senior Content Specialist on the Field Engagement Team is key to continuing Tesla's growth and providing improved internal resources and relevant field updates.

The ideal candidate has a passion for written and verbal communication, as well as extensive writing experience. They possess natural leadership skills, are innovative, and a critical thinker. They will work within a highly functioning team and must be self-motivated. They have the desire and ability to navigate through multiple competing priorities in a dynamic and fast-paced environment that changes day to day.

Responsibilities

• Based in a Sales or Service location for at least 60% of their time, the Senior Content Specialist will collaborate with our internal customer to ensure content is created specifically for our internal audience
• Counsel senior-level executives and work holistically across functions to drive a unified voice and amplify and align key messages and content
• Curate, lead and execute communication strategies that support our field teams in understanding company initiatives and the whys behind them
• Thought partner in developing new and innovative content, including audio-visual media
• Develop content with multiple cross-functional stakeholders that is in line with brand tone and voice to support positive client interactions
• Review and edit articles for grammar and technical accuracy prior to publishing
• Audit existing content and materials for accuracy and relevancy, and archive as needed
• Learn about our customers and products and take the initiative to propose new content to our team and business partners
• Practiced ability to respect confidential information
• Available to work on additional responsibilities as assigned to meet business needs

Requirements

• 6+ years of experience in communications; experience in a retail oganization a plus
• Outstanding written, verbal and presentation skills
• Experience partnering with C-Suite executives to deliver consistent messages through different voices
• Strong ability to deliver communications to multiple levels of an organization, from senior executives to field-level employees
• Experience developing narratives for diverse audiences and using multiple channels for engagement
• Track record of impact and result
• Rigorous, detail-oriented, critical thinker and performance-driven
• Strong interpersonal skills. Works well independently and collaboratively
• Effective verbal communicator who can lead and speak in front of key business partners and stakeholders
• Strong project management skills with the ability to influence others to achieve desired results and meet all deadlines
• Create communication and resources that are Intuitive & simplified
• Edit and proofread communications before publishing
• Ability to synthesize and simplify complex information
• Excellent time management skills and ability to work well under pressure
• Strong ability to recognize and respond to multiple priorities in a rapidly changing environment
• Ability to proactively identify opportunities or challenges within scope of team/role and find solutions
• Multilingual speaking and writing skills desired
• Ability to travel locally or out of state

Compensation and Benefits

Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• LGBTQ+ care concierge services
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D, short-term and long-term disability insurance
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program
Expected Compensation
$60,000 - $222,000/annual salary + cash and stock awards + benefits
Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.