Sr. Coordinator Workforce

Company Description

Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat’s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region.
We harness innovative technology and knowledge to simplify everyday life for our customers, optimize operations for our restaurants and local shops, and provide our riders with reliable earning opportunities daily.
At talabat, we foster an innovative environment where our talabaty employees can strive to create a positive impact across the region through the use of our platform.

Job Description

The Workforce Planner prepares and produces work volume and staffing forecasts, as well as
comparative data on results vs. forecasts, identifies opportunities for improvement, and
recommends solutions. This position provides workforce management scheduling and load
balancing requirements for work peaks and valleys. The Workforce Planner makes adjustments and
recommendations for optimizing scheduling to maximize service and quality.
What’s On Your Plate?
● Creates reports on historical data and forecasting results
● Analyzes data and recommends solutions for implementation.
● Analyzes and develops weekly recommendations for scheduling and uses staffing
requirements, and operations schedules to determine required staffing levels to ensure the
organization's ability to meet operational commitments.
● Creates integrated database tracking tools for staffing shrinkage patterns (vacation, sick,
training, etc.) to optimize staffing forecasts.
● Maintains holiday pattern forecasts to ensure effective coverage for holidays.
● Performs other related duties as assigned.

Qualifications

What Did We Order?
● English level B1.
● Proficiency in MS Applications.
● At least 1 Year in the same role + more than 2 Years of experience in the Call Center industry.
● Forecasting Knowledge.
● Knowledge of service level Calculations.
● Problem-solving.
● Analytical thinking.
● Good Business Writing Skills.
● RTM Experience is preferred