Sr. Corporate Partner Success Specialist

InStride is currently seeking a highly motivated and driven Sr. Corporate Partner Success Specialist to
support the team developing partner relationships and growth strategy, delivering on annual targets and
retention/impact objectives, identifying expansion opportunities and improving overall client happiness.
Successful candidates will achieve results through building trust and mutually beneficial, long-term
relationships with their partners (focusing at the outset on signing and satisfying the operational needs of
franchise operators and their employees from one large corporate partner) and working closely with
cross-functional teams across InStride and our academic network. We seek people for this role who bring
an eye for business strategy and consultative skills, account and customer success management
experience along with a proven track record to achieve business results through partnerships. This
position reports to the Senior Manager, Customer Success.

Partnership Growth:

● Responsible for revenue generation through learner enrollments and account growth year over
year.
● Deliver and communicate return on investment for franchise operators throughout the customer
lifecycle.
● Track, analyze and communicate key success metrics to develop and execute against goals
internally and with our partners.
● Understand key operational elements of program design to ensure successful program growth
and expansion.

Relationship Management:

● Serve as the primary point of contact and account owner for franchise operators at one large
corporate partner.
● Develop and lead key client initiatives across your partners’ organization and drive strategic
engagement with them.
● Set and achieve partnership goals including enrollment, retention, engagement and the overall
health of the partner / InStride relationship.
● Find opportunities for franchise operators to act as advocates (e.g. testimonials, case studies,
interviews).

Learner Experience & Success:

● Develop deep subject matter expertise on the end-to-end experience of our learners, identifying
potential barriers, challenges and opportunities.
● Collaborate cross-functionally to meet our business objectives and effectively coordinate with
internal teams including marketing, product, academic partnerships, sales and support.
● Collect and synthesize significant feedback to advise on decision-making and product strategy.

Strategic Advice:

● Provide your clients with valued partnership and thought leadership.
● Be a trusted, strategic advisor at the executive level and beyond ensuring your partners stay up-
to-date on the latest product features, new academic programs, Strategic Enterprise Education
(SEE) standard methodologies and key initiatives.

Operational Excellence:

● Establish and lead a cadence of ongoing syncs with franchise operators. Support the delivery of
regular business reviews with corporate partner leadership to evaluate success and align on
upcoming opportunities.
● Understand partner outcomes by communicating with franchise operators, analyze customer
health metrics, run Net Promoter Score (NPS) surveys and gather other feedback.
● Support the CPSM in providing up-to-date corporate partner information in Salesforce and other
sources of documentation.
● Build presentation materials for various internal and external meetings.

● Bachelor’s degree from an accredited college or university, preferred
● 2+ years or more of experience in customer success and/or client services role
● Customer-first mentality with a focus on building and nurturing strong and lasting relationships
both internally and externally
● Excellent independent judgment. Ability to consider, compare, and evaluate different courses of
action, and make an informed decision in the best interests of the company
● Creative problem-solver that can envision and articulate solutions to complex and evolving
customer issues and identify opportunities for improvement
● Demonstrate outstanding interpersonal, verbal and written communication skills, with a
consistently professional demeanor
● Committed to results, combining with a bias for speed and action with a high level of analytic
accuracy and attention to detail
● Willing to travel as needed (up to 10%)