Sr. Credentialing Associate (Remote)

Who we are

Path is a healthtech company dedicated to making mental health care work for everyone. Path takes a patient-first approach, where treatment is more accessible, personalized, and effective. With Path, it’s easy to find a high-quality therapist or psychiatric clinician who accepts insurance and is actively accepting new patients.

What we’re solving

Over 65 million Americans have a treatable mental health issue — that’s 1 in 5 people. Today it’s difficult to find a provider, and for those with complicated conditions, it’s nearly impossible to find coordinated care. We’re here to fix this.

Our Mission

Path's mission is to make mental healthcare work for everyone.

The Role 

We’re looking for a Senior Credentialing Associate to help us build an efficient and scalable Credentialing Department that will support Path’s explosive growth. We are seeking someone with credentialing experience and a strong ability to learn new systems and tools quickly (like Salesforce, Zendesk, Airtable, and more!). Most importantly, we need someone excited to work with a talented, motivated, and supportive team to change the mental healthcare landscape. 

By increasing the number of providers we can bring into our network, this role will play an integral part in expanding the number of patients Path is able to serve. The Senior Credentialing Associate will be a go-to expert for a critical business process and will work with other Path team members across multiple departments. 

You Will 

• Review CAQH profiles for new providers applying to the Path network

• Use Salesforce and Zendesk to run and manage the end-to-end Credentialing process, track provider progress, problem-solve, interact with other teams, and more

• Work with our Credentialing Verification Organization (CVO) and our Medical Director to get provider applications approved

• Communicate directly with providers about credentialing requirements and troubleshooting more complex credentialing cases

• Be a go-to credentialing expert and resource for Credentialing team members, the broader Path team, providers, and partners (our CVO, payers)

• Support with figuring out new state/payer requirements for credentialing and how they’ll impact what information we need from providers

• Prepare for quarterly credentialing committee meetings and annual health plan audits

• Manage monthly monitoring reports

• Collaborate with our Credentialing Manager and the broader Provider Operations team (including Provider Growth, Credentialing, Onboarding, Payer Enrollment, Billing, and Provider Success) to continue improving the provider and patient experience at Path

• Implement process improvements within Credentialing and report on results

You Are 

• Must-Haves 

  • Prior credentialing experience (3+ years experience in credentialing)

  • Provider-first mindset

  • Extreme attention to detail

  • Solid verbal and written communication skills

  • Ability to develop and maintain positive relationships with both external and internal stakeholders

  • Fluency with Google Suite

  • Ability to learn, adapt and thrive quickly in a dynamic environment, particularly when it comes to using new technical systems (such as Salesforce and Zendesk)

  • Prior credentialing experience (3+ years experience in credentialing)

  • Familiarity with CAQH, NCQA guidelines, and state-by-state Credentialing requirements

  • Experience partnering with Billing and Payer Enrollment teams

  • Excitement about joining a fast-growing team

• Preferred

  • Prior experience attending or managing Credentialing Committee meetings (either as a participant or a manager)

  • Familiarity with Salesforce and Zendesk

Our Team

The people of Path are what truly define our mission and determine our impact on the world. We believe in building not only a team, but a diverse community that thrives by helping each other succeed and grow and inspiring each other by taking on big challenges.

For employees, Path is a 100% remote healthtech company and we’re HIRING! We're excited to bring people onto the team who are committed to raising the bar on mental health care.

As Part Of Our Team, Full-Time Employees Receive

• The ability to work from any location within the US

• Competitive pay and benefits that do not change based on location

• 2 company-wide shutdown weeks each year to focus on self-care 

• Paid parental leave to support you and your family

• Medical, dental, and vision insurance through our employer plan

• Access to our 401K 

• Access to an Employer Assistance Plan (EAP) through our insurance plan 

• The equipment you need to ensure your home office sets you up for success