Sr. Customer Excellence Product Readiness Manager, Projects and Programs

As Customer Excellence (CE) Product Readiness Manager, you will support the CE Organization in planning, execution, and preparedness of new product releases.

The Customer Excellence teams include Customer Success, Customer Support, Customer Outcomes, and Professional Services. You will report to our Sr. Manager, Customer Excellence Product Readiness

You Will:

• Create, measure and assess readiness needs while working with cross-functional CE team representatives
• Run and develop the CE Offerings program with working with lines of businesses across CE to get offerings to market
• Partner closely with the CE Product Readiness Managers to evaluate organizational release processes and their impact on CE
• Manage program dependencies between readiness projects and milestones, including a broad stakeholder network
• Develops processes that drive standardization and efficiency through operational rigor across Release Management, Production Support and Program Management
• Deep understanding of the product development life cycle across various areas of business operations (finance, revenue, people experiences, supply chain, recruiting, workspaces, etc.)
• Utilizes Agile development framework to run projects and partner with Product and Engineering teams.
• This job manages specific projects that have a distinct beginning and end.
• Solicit and refine the feedback of the involved teams for process improvement on readiness evaluation, including potential recommendations on product lifecycle management
• Create and maintain scalable program resources
• Own and maintain product operations programs as necessary
• Organize and run stakeholder meetings 
• Confirm necessary resources are in place for upcoming meetings and launches 
• Partner closely with Product and Product Marketing to scale processes and improve resources
• Evaluate incoming requests and assign priority and assignments
• Partner with the enablement team to ensure relevant technical training materials are developed and delivered 

You Have:

• 5+ years of experience working with the Smartsheet Platform including understanding of the connection between different assets and how solutions scale
• 3+ years of experience coordinating a program that includes changes to process, people and technology
• Experience and knowledge of project management principles and methodologies
• Experience communicating and presenting to a variety of audiences from project team member to internal partner to executive
• Ability to manage and facilitate meetings to develop plans and achieve intended outcomes
• Ability to influence and/or drive consensus among cross-functional teams
• Motivated by an entrepreneurial mindset and comfortable with ambiguity

Perks & Benefits:

• HSA, 100% employer-paid premiums, or buy-up medical/vision and dental coverage options for full-time employees
• Equity - Restricted Stock Units (RSUs) for eligible roles
• Lucrative Employee Stock Purchase Program (15% discount)
• 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
• Monthly stipend to support your work and productivity
• Flexible Time Away Program, plus Incidental Sick Leave
• US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans
• US employees receive 12 paid holidays per year
• Up to 24 weeks of Parental Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to LinkedIn Learning online courses
• Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account
• Teleworking options from any registered location in the U.S. (role specific)

Smartsheet provides a competitive range of compensation for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive bonus and RSU stock grant upon accepted offer.

California & New York: $124,200 - $178,200
All other US States: $115,000 - $165,000

Equal Opportunity Employer:

Smartsheet is an Equal Opportunity Employer committed to encouraging an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status following applicable laws in the US, UK, and Australia. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

At Smartsheet, we build an inclusive environment that encourages and supports the diverse voices of our team members who also represent the diverse needs of our customers. We're looking for people who are driven, authentic, supportive, effective, and honest. You're encouraged to apply even if your experience doesn't precisely match our job description—if your career path has been nontraditional, to set you apart. At Smartsheet, we welcome diverse perspectives and people who aren't afraid to be creative—join us!