Sr. Customer Marketing Communications Specialist

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for the strategic execution and creative rotation of the Company's products and services for Customer Marketing Communications. Collaborates with key stakeholders to determine the priorities for Customer Marketing new product launches and acquisitions. Executes the strategic priorities for campaigns and initiatives. May work with or oversee outside resources such as vendors or partners. Has in-depth experience, knowledge and skills in base marketing. Usually determines own work priorities. Acts as resource for colleagues with less experience.

Job Description

Core Responsibilities

• Collaborates and acts as primary liaison for Customer Marketing initiatives across business functions.
• Coordinates and leads the strategic execution and creative rotation for the Division's customer marketing communications.
• Maintains the Company's brand identity standards and ensures ongoing brand awareness and consistency in all Customer Marketing Communications initiatives.
• Works with internal resources to determine best strategic messaging practices for various advertising tactics including TV, direct mail, digital and email.
• Oversees Customer Marketing campaigns which includes marketing plans, creative and performance
• Analyzes campaign results, optimizations and performance readouts.
• Partners with Customer Loyalty team to provide Division support.
• Oversees work of outside vendors to assure timely and accurate project completion.
• Assists in the development and implementation of internal Customer Marketing Communications plans - including plan of record.
• Maintains media schedules and manages copy rotation.
• Coordinates multiple priorities while meeting simultaneous deadlines.
• Follows through to ensure that deadlines are met and deliverables meet specifications.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality-to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relative Work Experience

5-7 Years

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.