Sr. Customer Service Representative

Job Description

Who Are We:

Brady Corporation is an international manufacturer and marketer of complete solutions that identify and protect people, products and places. Brady's products help customers increase safety, security, productivity and performance and include high-performance labels, signs, safety devices, printing systems and software. Founded in 1914, the Company has a diverse customer base in electronics, telecommunications, manufacturing, electrical, construction, medical, aerospace and a variety of other industries. Brady is headquartered in Milwaukee, Wisconsin and as of July 31, 2022, employed approximately 5,700 people in its worldwide businesses. Brady's fiscal 2022 sales were approximately $1.30 billion. Brady stock trades on the New York Stock Exchange under the symbol BRC. More information is available on the Internet atwww.bradyid.com.

What We Need:

Sole owner to site-specific customer relations. Provides new and existing customers with various services in relation to billing inquiries, service requests, suggestions and complaints while adhering to SOX and ISO requirements to drive a best-in-class customer experience. Responsibilities are within the Customer Support / Operations Function as a generalist.

What You'll Be Doing:

• Directly manages customer relationships, whether by phone or email, from start to finish including customer consultation, quotation, order management, and cross-functional collaboration to ensure complete customer satisfaction.
• Executes general customer services duties including but not limited to; purchase orders, quality notifications, experimental orders, order entry, date management, sample shipments, and order updates.
• Works directly with operations to optimize scheduling, production and deliveries.
• Manages a subset of POs for customer owned raw materials.
• Participates in routine customer facing reviews of purchase orders.
• Communicates commitments and updates, clearly and effectively, with customers and internal stakeholders.
• Maintains a working knowledge and sufficient technical knowledge for all products of the division to properly advise customers
• Understands and drives to exceed company objectives, KPIs and goals.
• Demonstrated good judgement and decision-making skills to achieve or exceed objectives and goals
• Is able to identify barriers to order workflows and help drive resolution to problems to ensure accurate and timely order fulfilment.
• May own export paperwork and documentation for international customers.
• Works effectively with customers and internal teammates to ensure relevant customer information is up to date and accurate.
• Executes purchasing tasks to coordinate delivery of customer-provided materials.

What You'll Need To Be Successful:

• 5 years of Customer Service experience
• High School Diploma or GED
• Excellent written and verbal communication skills
• Good organizational and time management skills
• Attention to detail

Desired Knowledge, Skills Abilities

• Associates or Bachelors degree
• Proficient in SAP and Microsoft Office
• Experience working for a manufacturing company
• Understanding of international trade compliance requirements

#LI-Onsite