Sr. Customer Success Data Analyst

Remote Opportunity - Can be located anywhere in the United States

CDK is hiring a Senior Customer Success Data Analyst. Join our dynamic team and work toward a customer obsessed culture.

Position Responsibilities & Essential Functions 

• Conduct in-depth analysis customer data to identify trends, patterns, and anomalies that impact revenue performance and customer outcomes 

• Introduce best practices for quality assurance 

• Utilize advanced analytical techniques to extract actionable insights from large datasets 

• Create engaging and accurate reports and dashboards 

• Analyze data to identify trends, patterns, and gaps using descriptive analytics 

• Maintain an understanding of the data visibility needs of the greater customer success team 

• Collaborate with other analysts and business leaders to create a data-for-all culture 

• Meet with stakeholders to discuss project status and goals 

• Present findings to leadership and updating scorecards in Totango 

• Other duties and special projects as assigned 

Qualifications 

• 6+ years in highly technical business or customer analytics roles within SaaS or technology organizations 

• Expertise in querying, analyzing, and visualizing big datasets via building dashboards using data visualization tools 

• Experience working with customer success software like Totango 

• Demonstrated history of building production-grade data models that power dashboards and live technology solutions 

• Strong communication & project management skills and a highly collaborative approach to problem-solving 

• Ability to simultaneously understand the business while focusing deeply on technological and analytical details 

• Strong business intuition with a bias towards action 

• BA/BS or equivalent technical certification, preferably in a quantitative discipline 

Base Salary Range: $90,000 - $115,000