Sr. Customer Success Manager

About Skillz

Skillz is the leading mobile games platform dedicated to bringing out the best in everyone through competition. As the first publicly-traded (NYSE: SKLZ) mobile esports platform, Skillz has pioneered the future of the gaming industry, by accelerating the convergence of sports, video games and media for an exploding mobile-first audience worldwide. The Skillz platform empowers developers to create multi-million dollar franchises by enabling social competition in their games. Leveraging its patented technology, Skillz hosts billions of casual esports tournaments for millions of mobile players worldwide, with the goal of building the home of competition for all.Skillz has earned recognition as one of Fast Company’s Best Workplaces for Innovators, CNBC’s Disruptor 50, Forbes’ Next Billion-Dollar Startups, Fast Company’s Most Innovative Companies, and the number-one fastest-growing company in America on the Inc. 5000. www.skillz.com

Who we’re looking for:

You are a competitive person who thrives on relationship building. You enjoy a mission-driven, fast paced environment where the work you put in daily directly impacts the growth of a cutting edge, trailblazing company. You want to help game developers build multi-million dollar businesses. You thrive on the responsibility that comes with owning a book of business and you think constantly about how to grow it. You're highly organized and love building processes to scale your business area.

What you’ll accomplish:

• Grow your book of business every year by helping your customers do more
• Build and maintain high quality relationship business plans to help your customers grow their relationship with Skillz and acheive their goals
• Establish the Skillz Developer Customer Advisory Board
• Build lasting relationships with your counterparts and executives at the customers you support
• Develop processes to scale the Customer Success function at Skillz

Requirements:

• 7+ years experience as a CSM or AM 4+ years in gaming (mobile gaming strongly preferred)
• Track record of success, demonstrated through metrics
• Proven track record of successfully managing, retaining and growing key accounts
• Understanding of mobile user acquisition practices and performance metrics
• Excellent communication skills (written/verbal) that are leveraged to address complex business issues and opportunities
• Demonstrated analytical and problem solving skills