Sr. Customer Support Engineer, Vizag

• In this role, you will have the opportunity to:

1. Install and maintain instruments and systems in a laboratory environment and deliver basic operational training at installation.
2. Provide effective product and customer support. Ensure Preventive Maintenance planning (PM) are performed in timely manner. Seek timely support for difficult product issues avoiding unnecessary down time.

3. Maintains excellent customer relationship, specifically with his/her directly assigned accounts and adhere to field service policies procedures and standards.
 

The essential requirements of the job include:

• Must be an Engineering Graduate with B.E./B.Tech. Degree or higher. Should have a minimum working experience of 3 to 5 years in the relevant field with exposure in customer services (Technical) in the IVD industry. Should have adequate skills to consultatively help and support technical troubleshooting along with other functions.
• Should have proven analytical skills and be proficient in basic MS Office tools like Excel, Word, Power Point etc. and communication tools like Outlook, MS Teams
• Should be able to drive corrective and preventive actions to improve service delivery based on customer feedback. Should relentlessly strive to achieve the highest levels of customer satisfaction to drive business growth in a healthcare environment.

It would be a plus if you also possess previous experience in:

• Technical field services of IVD products (hardware & SW)
• Generating Service Revenue
• Usage of Customer Relationship Management (CRM) SW based for Call Handling & Closure in System

At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what’s next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit www.danaher.com.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.