Sr. Design Operations Specialist - Digital & CX

Sr Design Ops Specialist

The Senior Design Operations Specialist will manage aspects of people, process and tools within the Digital Design Office. This role will work within cross-functional teams to oversee delivery of experience designs and across teams to help install foundational programs that drive day to day interactions. The DesignOps team is at the center of transforming ways of working and improving client experiences and to do so, this role will utilize change management skills, require strong communication and collaboration and should be familiar with modern digital delivery methods.

Key Responsibilities and Duties

• Develop and evolve strategies designed to optimize Design Office operations and performance.
• Own Journey delivery and manage one or more cross-functional teams by conducting prioritization discussions and organizing design, content, research and accessibility deliverables.
• Conduct Agile routines including daily standups, sprint planning and retrospectives for creative development planning and execution.
• Collaborate and coordinate with technology partners, internal SME's, and vendors as needed to understand cross-project dependencies.
• Resource and capacity management to align talent with demand, balancing delivery and innovation.
• Support process development initiatives to increase efficiency, effectiveness, and governance of internal processes.
• Proactively identify risks and recommends alternative solutions when planned schedule is jeopardized.
• Advocate for UX and overall client experience.
• Foster a culture of creativity, inclusivity and collaboration.

Educational Requirements

• University (Degree) Preferred

Work Experience

• 5+ Years Required; 7+ Years Preferred

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level

8IC

Required Qualifications:

5 or more years of Project, Program Management and/or experience within Design Operations or Creative teams

Preferred Qualifications:

• Knowledge management and communications supporting process
• Research ops experience or working knowledge of research methodologies
• Vendor management and tools provisioning
• Familiar with UX Design and collaboration tools and comfortable interacting with JIRA, InVision, Figma, Sketch, Miro, and/or related
• Playbook and process documentation creation and governance supporting creative development
• Ease of capability to manage various initiatives, projects aligned to CX journeys
• Experience with managing project execution to ensure adherence to schedule and delivery

#LI-DV1

Related Skills

Accountability, Adaptability, Collaboration, Communication, Consultative Communication, Continuous Improvement Mindset, Creative Thinking, Critical Thinking, Innovation, Prototyping, Relationship Management, Test & Learn Mentality, User Experience Design

Base Pay Range: $110,900/yr. - $184,800/yr.

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).

Company Overview

TIAA is the leading provider of financial services in the academic, research, medical, cultural and government fields. We offer a wide range of financial solutions, including investing, banking, advice and education, and retirement services.

Benefits and Total Rewards

The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That's why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary.

Equal Opportunity

We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

Read more about the Equal Opportunity Law here.

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:

Phone: (800) 842-2755

Email: [email protected]

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