Sr. Digital Technical Learning Specialist (remote)

Job Details

OpenBlue is a complete suite of connected solutions that delivers impactful sustainability, new healthy occupant experiences, and respectful safety and security that combines our 135 years of building expertise with innovative technology. It also features a suite of tailored, AI-powered service solutions such as remote diagnostics, predictive maintenance, compliance monitoring, advanced risk assessments, and more.

OpenBlue serves many different industries: workplaces, hospitals, schools, campuses, stadiums, enterprises, and more. OpenBlue creates value for our customers, from helping patients heal faster to ensuring students re-enter schools with better peace of mind, and from fans experiencing stadiums in a new personalized way to laboratories making major scientific breakthroughs.

To learn more about OpenBlue, visit our website at:

https://www.johnsoncontrols.com/openblue

NOTE: This is a virtual/remote position considering candidates who reside within the United States, ideally located in the Eastern or Central time zones.

Is This For You?

The future is being built today, and Johnson Controls is making that future more productive, secure, sustainable, and far safer. We are harnessing the power of cloud, the Internet of Things, and user design thinking to deliver intelligent buildings and smart cities that connect communities in ways that make people's lives - and the world - better. The Sr Digital Technical Learning specialist will be a critical enabler and change influencer as Johnson Controls pursues this mission.

Your challenge will be to influence, develop and deliver digital technical learning curriculum to transform Johnson Controls from an industrial company to a digital industrial company. You will be the go-to digital technical expert, influence digital technical learning deliverables by partnering with learning designers to coach frontline technicians on digital SaaS solutions. You will leverage your technical building systems knowledge and experience to connect the digital SaaS solutions for your learners. Working closely with key stakeholders, the Sr Digital Technical Learning specialist will stay up to speed with evolving software solutions, partner with designers, collaborate on development, and deliver training. You will also evaluate training effectiveness and drive continuous improvement for upskilling our field employees. Requirements include technical skills, consultative skills, strong learner-focused mindset, business acumen, a willingness to act amid ambiguity, strong project management skills and the ability to operate in a fast-paced, cross-functional environment. Does this sound like you? If so, keep reading!

What Impact Would You Have?

Everyone wants to feel like they're having an impact. In this position, you absolutely will. You will have the opportunity to:

• Drive digital technical excellence by using data to lead engaging and effective learning solutions.
• Immerse yourself in the end-to-end process of identifying a business need, partnering with sponsors to design training and change solutions, and ensuring effective learning gets delivered to audiences and maintained over time.
• Impact frontline employees and leaders to build new skills, improve their ways of working and strengthen their performance.
• Investigate new opportunities and develop effective training that is impactful and inventive.
• Align your ingenuity and innovative ideas with the global strategic plan of the business.
• Learn on a day-to-day basis about how Johnson Controls products and technology support our customers' business objectives and are propelling the industry forward.

How Will You Accomplish This?

• Collaborate and partner with software digital engineering, go-to-market business development, professional services, and customer success teams to stay up to speed with the evolving digital software solutions
• Act as an internal consultant to combine multiple perspectives into holistic solutions that maximize impact to the business.
• Represent learning and development in technical solution updates and pilot testing to gain knowledge and experience in new tools, platform updates etc. to influence digital learning strategy
• Use strong project management skills in developing outcomes that positively impact the business.
• Build and monitor digital technical training programs for frontline installation and service roles within the field service business.
• Provide digital technical consulting inputs and review to overall digital learning design and development (pathways, videos, classes, WalkMe etc.) portfolio.
• Building systems, BAS, or digital software solutions for buildings - installation, implementation field experience is strongly preferred.
• Demonstrate impact to digital-led business results through learning KPI's. Report results as part of our ability to show financial impact to the business.

Digital L&D Instructor responsibilities:

• Lead the technical inputs to design digital technical classes and curriculum
• Develop technical application exercises as part of the digital technical curriculum programs
• Lead the update and continuous development of digital technical learning curriculum and learning journeys
• Lead the setup, use and maintenance of digital training environment setups including collaborating with engineering teams, digital professional services teams among many other teams
• Deliver digital technical classes to JCI employees for frontline technicians (install and service)
• Evaluate existing programs for effectiveness, and redesign solutions when necessary; leverage a variety of measurement and evaluation techniques to obtain and use data to drive your learning curriculum impact
• Hold learner interviews, focus groups, needs analyses, and develop personas to identify and address learning needs.

Learning and Development Team Member

• Collaborate with and support a strong global team environment.
• Leverage innovative learning technologies and platforms to deploy learning, including the Johnson Controls Learning Hub (LXP), LMS (Learning Management System), and uLearn (video streaming service).
• Maintain current knowledge of trends and issues in learning design, training, and technical field operations acting as a thought leader and finding ways to iterate on your solutions.
• Work very closely with team members who will develop your designs. Need your ability to flex on time, as we have a global team.

What Are We Looking For?

• Technical- JCI's portfolio of products is complex, so we need someone who is quick to grasp how building environments are created and business lines organized. Don't worry, we'll help you with that! Can quickly learn different platforms like Learning Experience Platform, and various learning management systems.
• Educated - Holds a bachelor's degree in Instructional Design, Education, Adult Learning, Engineering, or equivalent technical / practical experience in the digital engineering field.
• Empathetic - Ability to connect with learners while enabling change. Understanding of human-centered needs to allow individual growth through learning and personal development.
• Innovative - Thinks outside the box, is creative and forward thinking; constantly looking forward at new technologies or ideas.
• Flexible - Very comfortable with grey areas; can adapt and change to meet frequently evolving business needs.
• Detailed - Realizes the importance of details in leading to impactful outcomes.
• Collaborative - Builds true partnerships with other learning designers, program managers, and business partners.
• Ambitious - Willing to assume authority, take risks, and set clear goals for career development.
• Professional - Has personal ethics, does quality work and has a positive attitude.
• Articulate - Your writing and communication skills must be strong.
• Field Experience - 6+ years of technical field installations or Field Turnover training experience. Implementation of Buildings Systems and software solutions preferred.

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Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.