Sr. Director, DEI Client Engagement

DEI Client Engagement

The Sr Dir, Client Engagement role is responsible for demonstrating a return on investment in human capital through improved business outcomes. Reporting directly into the Head of DE&I Strategy and Programs leader this role will create and execute an engagement strategy with Diversity Equity & Inclusion as a differentiator in improving financial wellness for plan participants.

Key Responsibilities and Duties

• Coordinate with core business to deliver best practices and business impact - promote financial wellness.
• Leverage diverse team concept to reflect client base and build better solutions.
• Partner with The Institute to conduct and promote DEI related research and thought leadership.
• Responsible for institutional best practice awards, Employer of Choice recognition and promotion of the TIAA DEI external brand
• Create new, and foster existing external partnerships and affinity relationships.
• Develop and deliver TIAA and industry-specific DEI strategy and programs to the company's institutional clients in the higher education, healthcare and other non-profit sectors.
• Lead the research, design, and delivery of DEI content and programming tailored to the needs of our client industries to be used for consulting engagements, client-facing communications, webinars, DEI Council, a proprietary client-facing DEI library, and conferences and associations.
• Perform significant due diligence on emerging DEI trends and issues in order to create elevated thought leadership to engage clients and the industry.
• Support client-related DEI work, such as responding to DEI-focused portions of RFPs and financial inclusion efforts.
• Partner with the business to assess and measure client engagement impact in client reviews and win/loss survey.
• Bring the full TIAA enterprise into the service of our clients and support their long-term success and help TIAA establish its preeminence as an inclusive retirement services provider aligned with our clients' values while working with those clients to develop the next generation of our world's diverse leaders.

Educational Requirements

• University (Degree) Preferred

Work Experience

• 5+ Years Required; 7+ Years Preferred

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level

9IC

Required Qualifications

• 5+ years' DEI strategy experience

Preferred Qualifications

• 7+ years' DEI strategy experience
• Demonstrated success building strong relationships and external partnerships
• DEI external brand strategy experience
• Experience creating and fostering external partnerships and affinity relationships
• Experience creating thought leadership on emerging DEI trends and issues
• Strong executive presentation design and delivery

Related Skills

Base Pay Range: $155,000/yr. - $200,000/yr.

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).

Company Overview

TIAA is the leading provider of financial services in the academic, research, medical, cultural and government fields. We offer a wide range of financial solutions, including investing, banking, advice and education, and retirement services.

Benefits and Total Rewards

The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That's why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary.

Equal Opportunity

We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

Read more about the Equal Opportunity Law here.

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:

Phone: (800) 842-2755

Email: [email protected]

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