Sr. Director, Enterprise Change Management

Enterprise Change Management Practitioner

The Change Management Practitioner reports directly to the Head of the Enterprise Change Management Office. Specifically, this role leads other change management practitioners to support a portfolio of work in support of the successful achievement of people-dependent ROI for the portfolio of work. For the portfolio of work supported, this role establishes overarching change management objectives and metrics, applies TIAA's structured methodology, coaches sponsors, and supports communications and training activities to align leaders, maximize associate adoption, minimize resistance, and achieve business results.

This role also contributes to the maturation of the Enterprise Change Management Office by coaching direct reports, function-based practitioners, participating in the enterprise-wide change management forum, providing change management training to initiative / value stream teams, and contributing to enterprise-wide metrics.

Key Responsibilities and Duties

• Serves as a people leader ensuring direct reports and others in the change management ecosystem utilize TIAA's structured change management methodology and adhere to TIAA's change management standards.
• Serves as a trusted change management advisor to senior leaders.
• Develops a comprehensive and consolidated approach to change to realize the business results of a portfolio of changes.
• Serve as the change management leader for assigned initiatives / value streams and provide full lifecycle change management support from intake, assessment, and facilitation and execution of change management and adoption plans through reinforcement.
• Develops and implements change plans, uses subsequent assessments to recommend course-course corrections and other appropriate tactics such as but not limited to: Complete change management assessments including sponsorship assessment; oIdentify, analyze and prepare risk mitigation tactics; identify and manage anticipated resistance;support and engage senior leaders; coach managers and supervisors; coordinate efforts with other specialists;evaluate and ensure user readiness; manage stakeholders; track and report issues.
• Define and measure success metrics and monitor change progress, adjust plans as appropriate based on data.
• Support change management at the organizational level, coach leaders to support change management at the individual level.
• Develops comprehensive understanding of the business strategy and goals of the business segment(s) they support to ensure an appropriate change strategy is developed and implemented.
• Institutes the means for measuring, reporting, and assessing change management effectiveness for specific supported programs and looks across a portfolio of stakeholder impacts. Seeks knowledge of current best practices in the industry and finds ways to innovate.

Educational Requirements

• University (Degree) Preferred

Work Experience

• 5+ Years Required; 7+ Years Preferred

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level

9PL

Qualifications:

Required:

• 5 years of direct change management experience from internal and external consulting

Preferred:

• 10 years of direct change management experience from internal and external consulting
• Prior people leadership

Related Skills

Accountability, Adaptability, Change Management, Collaboration, Communication Channel Management, Consultative Communication, Data Analysis, Executive Presence, General Risk Management, Organizational Change Communications/Outreach, Problem Solving, Relationship Management, Stakeholder Engagement, Story Telling

Base Pay Range: $168,000/yr. - $219,555/yr.

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).

Company Overview

TIAA is the leading provider of financial services in the academic, research, medical, cultural and government fields. We offer a wide range of financial solutions, including investing, banking, advice and education, and retirement services.

Benefits and Total Rewards

The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That's why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary.

Equal Opportunity

We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

Read more about the Equal Opportunity Law here.

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Phone: (800) 842-2755

Email: [email protected]

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