Sr. Director, Global Revenue Operations

An empty treadmill isn't compelling, but once someone steps on it, the stories are limitless. Our goal is to connect people emotionally to their fitness journey. We are a global team coming from different cultures and backgrounds with a shared passion to achieve and live our mission of inspiring healthier lives.
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Our Sr. Director, Global Revenue Operations, will enable strategy through the sales organization and provide support to improve the efficiency and effectiveness of the company globally. The role includes leveraging market data and best practices to consult with commercial leaders to improve commercial execution, with direct management responsibility of price administration, customer service, training, data and analytics, CRM/automation tools, and virtual sales functions.
The ideal candidate will be able to:

• Understand and interpret data
• Demonstrate strong influencing skills
• Work with multiple stakeholders and act as a trusted consultant
• Present effectively to the senior leadership
• Establish credibility and trust on day one with previous expertise

PRIMARY RESPONSIBILITIES:

• Strategy and Execution: Synthesize market data, customer analysis, and company 5- year strategy into insights that facilitate commercial planning, pricing, and decision making.
• Metrics: Manage the appropriate metrics to track organization performance as part of a management governance. Include senior, mid - level, and front-line sales personnel dashboards.
• Quote to order process: quote technology and process, pricing controls, data on price performance, contract excellence, and order management.
• Demand planning: Aggregate appropriate forecast data to generate monthly demand plans.
• Revenue: Leverage virtual sales organization to nurture leads, deliver incremental revenue, and manage the right account segments globally.
• Technology: Drive organization adoption of CRM and business intelligence platforms as a tool to support business analysis, planning, and pipeline management.
• Quota and Comp: Develop annual quota and compensation proposals consistent with specific roles within the sales organization.
• Sales Effectiveness: Build and execute a development plan that improves the business acumen, value creation capabilities, and sales skills of the selling organization globally.
• Global Team: Develop revenue operations as a global function to promote consistency and leverage resources.

QUALIFICATIONS (KNOWLEDGE, SKILLS & EXPERIENCE):

• Bachelor's degree in Business, Finance or a business-related discipline from an accredited college or university. Advanced degree in, management, marketing, MBA, or a related field is preferred.
• Minimum of 10 years of progressive experience in commercial roles, including marketing or sales leadership roles and customer service.
• Recognition of the drivers of commercial effectiveness, and experience in the development of these different drivers.
• Highly organized, data-driven, with strong business and financial acumen.
• Strong executive presence and ability to represent the company formally and informally to influence internal and external stakeholders at all levels.
• Knowledge of Microsoft Office Suite, CRM systems, QlikView / Power BI and ERP Systems
• Able to establish and maintain global processes with multiple stakeholders
• Operations skills with the knowledge of project management tools and management reporting discipline
• Self-motivation and ability to work with minimal supervision.

YEAR 1 CRITICAL SUCCESS FACTORS

• Synthesize market data, customer analysis, and company strategy into actionable insights to facilitate business planning and targeting consistent with company 5-year goals. Create and publish global and regional KPI's to monitor execution.
• Develop recommendations on sales organization design and channel structure in regions designed to optimize strategy execution, lower cost to serve, and promote efficient growth in regions.
• Institutionalize a common pipeline and business management governance, to include the KPIs and lead indicators of performance that equip the organization with the right planning insights.
• Develop a best-in-class customer experience: use NPS, surveys, and other VOC tools to initiate customer experience improvements across the organization.
• Go to Market strategy working closely with Segment/Regional leaders
  • Value proposition strategy
  • Route to market strategy/sales organization design & channel structure with US focus first
• Commercial Strategy:
  • Growth priorities
  • Business Development
  • Sales Effectiveness

• Pricing Execution
• Metrics to track commercial organization performance.

Want to take the next step in your career?
Life Fitness takes pride in our talented employees and believe in providing opportunities for further growth and advancement. We encourage you to test your strengths, push your limits and unleash your potential.
If you feel the open position you see is right for you, we invite you to apply.
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