Sr. Director, Infrastructure & Operations

Senior Director, Infrastructure and Operations

At WelbeHealth, it’s our mission to serve the most vulnerable seniors with better quality and compassion in a value-based model. We do this through the Program of All-Inclusive Care for the Elderly (PACE). Our core values and participant focus lead the way no matter what.

The Senior Director, Infrastructure & Operations (I&O) will drive IT Infrastructure Architecture, Design, Implementation, Services, Operations, and Support teams. The Senior Director, I&O will use their proven visionary directorship, knowledge, and experience to deliver high-quality execution, customer-focused delivery, and metrics-driven operational excellence.

Essential Job Duties:

• Direct the strategic planning, design, development, and operational management of all aspects of IT infrastructure and software product support, including capital and operational budget management
• Oversee Azure cloud, backup/recovery, availability, disaster recovery testing, network, communications (e.g., audio/web/videoconferencing, telecommunications, email), endpoints, field operations and service desk
• Align with the CIO’s vision in developing world-class metrics to measure IT operational and financial performance, driving strong metrics-driven culture across team
• Develop, review, and measure KPIs and metrics, evaluating team performance, and making decisions based on rational and relevant data and metrics
• Oversee SaaS operations, implement right monitoring and deployment practices
• Establish budgets that are driven by plans, accurately forecast costs, efficiently manage variances, and improve service value
• Guide the technical support team that focuses on efficient troubleshooting on complicated, distributed systems deployed in various customer environments
• Oversee direct reports including hiring, training, and mentoring

Job Requirements:

• Bachelor’s degree in computer science or related field, professional experience may be substituted
• Master’s degree preferred
• Relevant licenses and/or certifications in networking, security, system management, and cloud management are preferred
• Minimum of ten (10) years of progressively increasing ownership in corporate IT infrastructure management, technical service, and operations plus customer support functions including ten (10) years in leadership positions
• Healthcare IT experience preferred
• Enterprise software company experience, including architecting, designing, provisioning, managing, and troubleshooting infrastructure in the cloud, preferably using Azure
• Strong resource management and broad technical background in infrastructure and SaaS applications
• Experience gaining broad support for proposed IT strategies, organizational structures, operating model, and plans
• Extensive and proven operational experience effectively evaluating, designing, implementing, and maintaining 24x7 services (e.g., audio/web/video conferencing, VOIP, network, server, helpdesk, endpoint management) through ITIL processes (e.g., incident, problem, change management)
• Demonstrated knowledge of how to formulate methodologies, standards, policies, and processes that meet functional, performance, availability, DR, security, and operational requirements
• Experience with security frameworks, technical designs, and operational controls
• Two (2) years of supervisory experience with demonstrated aptitude to mentor and develop team members
• Experience leading in a data-driven organization, leveraging reports and data to prioritize and oversee people and projects

Benefits of Working at WelbeHealth Apply your technical expertise in new ways as we rapidly expand. You will have the opportunity to design the way we work in the context of an encouraging and loving environment where every person feels uniquely cared for.

• BENEFITS: Health Coverage on Day 1, Paid Parental Leave, 401K Match.
• PERKS: 17 days of paid time off in year one, 12 company holidays & 5 sick days
• GROWTH: Career path advancement and leadership opportunities

Salary/Wage base range for this role starts at $170,000.00 -$200,000 DOE + Bonus + Equity. WelbeHealth offers a competitive total rewards package that includes, 401k match, healthcare coverage and a broad range of other benefits. Actual pay will be adjusted based on experience and other qualifications.