Sr. Director, Market Operations

Sr. Director, Market Operations

Reporting to the Regional VP of Market Operations, the Sr. Director, Market Operations will be responsible to guide strategy and drive the execution of clinical projects and initiatives to bring greater effectiveness, efficiency and consistency across lines of business for in-market growth, operational execution, clinical and quality outcomes, and financial success of Strive’s Market operations and performance.

Essential Functions

• The Sr. Director, Market Operations is a strategic operational and network development role and is responsible for a broad portfolio of key initiatives associated with Strive’s strategic partners
• Negotiating value-based agreements with key payer partners in market and execute on contract terms and Strive’s operating model, managing the build for the blueprint for market launch and driving key KPIs to hit topline revenue goals while managing costs, engaging key stakeholders, and scaling at-risk lives  
• Drive and support the overall growth strategy of Strive’s national partnerships, with a heavy emphasis on execution, programmatic and operational implementation, and delivering performance for payor and provider group partnerships
• Develop and implement strategic plans for the region, including identifying opportunities for growth and improvement, and working with senior management to develop and implement new initiatives.
• In partnership with market medical lead and Director Market Ops will set utilization goals, operational and quality metrics, and business needs to drive high value performance and an efficient, lean operating model
• Responsible for P&L management over the market, collaborating with Director Market Ops and operational leaders to design, implement, and manage business operations 
• Work with market leader(s) to establish and implement short and long-term goals, objectives, policies, and procedures; overseeing and managing goals and market performance
• Hire, train, manage, and develop in-market operations leaders (business operations, clinic operations, network, and more) while promoting a metrics-driven culture 
• Design, develop and utilize KPIs to improve performance and streamline patient throughput and care delivery processes, with an eye towards exceptional implementation and delivery
• Meet in person with internal and/or external stakeholders to facilitate team and business priorities/opportunities. 

Minimum Qualifications

• Bachelor’s Degree
• 8+ years’ experience developing relationships with key stakeholders in a health system, provider organization and with large Payors. 
• 8+ years’ experience managing a P&L within a healthcare delivery setting, ideally in a value-based environment 
• 5+ years value-based care experience
• Based in market or willing to relocate
• Internet Connectivity - Min Speeds: 3.8Mbps/3.0Mbps (up/down): Latency <60 ms
• Business travel

Preferred Qualifications

• Experience leading virtual teams
• Demonstrated ability to utilize data to drive performance and outcomes
• Ability to teach, strong organizational skills, excellent communication, customer
• service, relationship development, results orientation, team building and decision making.
• Experience working with primary care providers, nephrologists, and care
• management teams a plus
• Provider contracting experience preferred
• Experience designing and implementing clinical protocols and workflows preferred
• Clinical background preferred – RN, NP, PA, MD, etc.
• MBA or MHA preferred

Annual Salary Range: $147,300.00-$190,100.00