Sr. Director of Engineering, CX & Trust

Upwork ($UPWK) is the world's work marketplace. We serve everyone from one-person startups to large, Fortune 100 enterprises with a powerful, trust-driven platform that enables companies and talent to work together in new ways that unlock their potential.
Last year, more than $3.8 billion of work was done through Upwork by skilled professionals who are gaining more control by finding work they are passionate about and innovating their careers.
Despite our success, we believe we can do better, which is why we've assembled a world-class team from around the world in fields ranging from computer science and electrical engineering to economics and statistics. If you're passionate about solving hard problems at scale, knowing that your contribution to Upwork is enabling massive economic value and creating social value globally, then please read on.
The CX & Trust Engineering team is responsible for protecting our users from harmful actors and abusive behaviors. With the continuous efforts of our CX & Trust Engineering team, Upwork can provide the best user experience and create economic opportunities for people around the world.
Your Responsibilities:

• Manage multiple engineering projects and priorities, scale teams, and ensure your org is effective, healthy, and set up for success by establishing clear and measurable goals
• Aligning with CX & Trust business objectives, collaborating with business partners and cross-functional teams on delivering key result
• Lead a multi-disciplinary team of frontend and backend engineers responsible for detecting and remediating policy violations, bad actors, and building proactive safety features
• Establish, track, and report strategic and operating metrics
• Balances long-term R&D investments with near-term execution and product delivery
• Attract top talent, build, lead and mentor members of your team to reach their full potential
• Cultivate a team culture of high performance, engagement, and operational excellence at scale
• Improve system design and architecture to ensure high stability and performance of the services

What it takes to catch our eye:

• Extensive software engineering leadership experience, with a proven track record of leading large-scale projects, preferably in the Trust and Safety discipline
• Hands-on large-scale micro-services, backend systems, and project delivery experience
• Expert knowledge of modern web application design, development, security, monitoring, analysis, SDLC, and CI/CD tools.
• Strong experience with data structures, ML models
• Strong communication and teamwork skills.
• Experience in moderation or risk control system design and implementation
• Experience managing large org comprising of Directors, Senior Managers, architects, and IC reporting under those leaders
• Proven track record of influencing across the organization and leading others cross-functionally to deliver on projects and goals
• Comfort working in a high-growth environment and balancing various priorities

The annual base salary for this position in California and Washington ranges from $196,000.00 - $398,000.00. The range displayed reflects the minimum and maximum salary for this position in California and Washington, and individual base pay will depend on your skills, qualifications, experience, and location. Additionally, this position is eligible for the annual bonus plan or sales incentive plan and eligibility to participate in our long term equity incentive program.
Come change how the world works.
At Upwork, you'll shape talent solutions for how the world works today. We are a remote-first organization working together to create exciting remote work opportunities for a global community of professionals. While we have physical offices in San Francisco and Chicago, currently we also support hiring of corporate full-time employees in 19 states in the United States. Please speak with a member of our recruitment team to determine whether you are located in a state in which we are hiring corporate full-time employees.
Our vibrant culture is built on shared values and our mission to create economic opportunities so that people have better lives. We foster amazing teams, put our community first, and have a bias toward action. We encourage everyone to bring their whole selves to work and grow together through development opportunities, mentorship, and employee resource groups. And oh yeah, we've also got amazing benefits - including medical insurance for you and your family, unlimited PTO, 401(k) with matching, 12 weeks of paid parental leave, and a generous Employee Stock Purchase Plan. Check out our Life at Upwork page to learn more about our benefits and the employee experience.
Check out our Life at Upwork page to learn more about the employee experience.
Upwork is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
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