Sr. Director, Revenue Operations - Deal Desk

Clearwater positions open to candidates located in greater Tampa Bay area. 

The Revenue Operations team ensures KnowBe4’s revenue engine runs at maximum effectiveness and efficiency. We are instrumental in setting go-to-market strategy, and ensuring flawless execution and operations against the strategy.  As the Sr. Director, Revenue Operations - Deal Desk within Revenue Operations, you’ll own benchmarking, deal evaluation, defining guardrails, and supporting pricing and discounting strategy.  You’ll collaborate with KnowBe4’s worldwide sales, finance and legal teams.  You’ll also partner with cross-functional teams to perform data analysis to influence pricing and field discount practices with a goal to improve bookings and gross margin.

Responsibilities:

• Own the strategy and design of deal approval governance and field sales discounting empowerment
• Design and manage the day-to-day quote and pricing approvals process, driving compliance with approval matrices
• Act as an enabler and partner to sales by developing creative deal structures and best practices that improve win rates while maintaining pricing discipline
• Work cross-functionally with revenue operations, sales, finance and legal to recommend changes to deal structures in response to observed behavior in the field
• Become a subject matter expert on all aspects of the deal operations process
• Represent revenue operations, accounting, finance and legal interests in the structuring of non-standard deals
• Provide genuine recommendations as to the hiring, firing, promotion, and discipline of subordinate employees to which the Company gives significant weight

Requirements:

• Bachelor's degree or equivalent practical experience
• MBA or Master's degree (preferred)
• Minimum 7 years of experience in deal desk, deal structuring or sales operations roles
• Strong business acumen, prior sales experience and or pricing experience a plus
• Experience with effectively communicating across organizations, geographies, and cultures
• Experience with cloud-based enterprise software using CRM tools such as Salesforce
• Excellent analytical and problem solving skills to enable informed decision making
• Skilled at developing relationships and trust across cross-functional stakeholders
• Ability to work with data and pull insights from the data
• Detail oriented team player with excellent verbal and written communication skills