Sr. Director, Sales Operations

LivePerson (NASDAQ:LPSN) is a Conversational AI company creating digital experiences that are Curiously Human. Every person is unique, and our technology makes it possible for companies, including leading brands like HSBC, Orange, and GM Financial, to treat their audiences that way at scale. Nearly a billion conversational interactions are powered by our Conversational Cloud each month.

You'll be successful at LivePerson if you are excited to build something from the ground up. You excel by finding daily opportunities to grow at the same pace as the technology we're building, and you build partnerships that improve our business. Likewise, you're someone who sees feedback as a chance to learn and grow and believe decisions powered by data are the norm. You care about the wellbeing of others and yourself.

Overview:

The Sr. Director of Sales Operations is responsible for coordinating sales forecasting, running regional forecast calls and aiding in annual and quarterly reporting and planning activities. This position proactively monitors and strives to maintain high levels of quality, accuracy, and global process consistency for our sales leadership teams to aid them in reaching sales quotas and goals. This position reports to the Vice President of Revenue Strategy and Operations, and works in partnership and close alignment with internal and external stakeholders to ensure the appropriate objectives and priorities are enabled. This position is responsible to drive success within the sales organization, enabling global sales process and methodologies to ensure sales results are maximized. This Leadership position supports the execution of LivePerson's overall sales strategy, as defined by the EVP of Sales and SVP of Revenue Strategy and Operations. In addition, this position should offer insight and drive sales process innovation to the broader business, deliver simplification across business processes and assistance in the development and execution of key strategies for sustained growth.

You will:

• Lead forecast calls and builds processes to ensure a fluid and efficient sales organization
• Coordinate and reports pipeline development to 5x in all territories, velocity, and conversion; including reporting on status of leads and leads moving into pipeline, time to action, and fallout
• Aid in fiscal year planning and territory cutting, defining rules of engagement, and standing up repeatable sales processes to ensure accountability and predictable obtainment of sales targets and goals
• Produce and influences sales reporting including bridge/gap analysis, renewal management, bookings performance, waterfall reporting, rep performance to target and forecast, Geo performance, slipped deal analysis, etc.
• Aid in quota setting, and quota attainment with sales leadership
• Optimize and creates repeatable sales processes for sustainable growth
• Partner with Sales Enablement team members to properly train and empower our sales team members
• Influence clean reporting and accountability for compensation administration
• Lead recruiting and selection of sales operation talent to support regional sales leaders, with the need to up-level the talent of the team
• Keep sales leadership ahead of business issues, specific to forecast and quarterly results, and concerns to proactively address versus a reactive approach

You have:

• Analyzed the performance of critical sales processes to identify areas of concern and establish best practices. Suggested and helped implement solutions by working with cross-functional teams to implement sustainable workflows
• Developed and reported key sales metrics to leadership and aids leadership in running their business through adherence to sales best practices
• Worked closely with sales leadership to maximize the effectiveness of their organization through building strong relationships and clear and timely communication
• Aided in the execution of sales enablement in the region and demonstrates quantifiable results that impact sales outcomes
• Coached and mentored sales leaders through the rollout of new operational workflows and systems to ensure successful rollout and adherence to programs
• Coordinated forecasting, planning, and budgeting processes used within the assigned region
• Ensured the highest levels of data quality and adherence to data standards and partnering with data teams to fix issues at the source
• Implemented enabling technologies, including SFDC, People AI, Closeplan, Chorus, Docusign, Sales Navigator, Saleshood, etc. Measures compliance with required standards for maintaining accurate reporting across the sales tech stack
• Worked closely with Finance and Human Resources, provides assistance with sales incentive compensation administration on an as-needed basis, or when required to arbitrate or clarify the application of sales compensation program policies and procedures
• Built peer support and strengthened internal-company relationships with other key management personnel to support the deal flow processes

Benefits:

• Health: medical, mental, dental, and vision
• Time away: vacation, dependent care, holidays, wellness days, and more
• Financial: 401K, ESPP, Basic life and AD&D insurance, long-term and short-term disability
• Family: parental leave, maternity support, fertility services
• Development: tuition reimbursement, native AI learning
• Additional: WFH support, 24/7 access to professional counselors, voluntary ins. coverage, exclusive perks and discounts

Why you'll love working here:

Your entrepreneurial spirit will be supported. We love team members who chase down their big ideas, become experts, help colleagues, and own their work. These four company values guide our continued, holistic growth as individuals, as teams, and as a global organization. And to further make our point, let's just say we're very proud to be on Fast Company's list of Most Innovative Companies and Newsweek's list of most-loved workplaces.

Belonging at LivePerson

At LivePerson, people from diverse backgrounds come together to make an impact and be their authentic selves. One way we share and connect is through our employee resource groups such as: Live In Color, LP Proud, and Women In Tech. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.