Sr. Director, UX Research & Design - US Remote

Our Team:
Vista is transforming to become the go-to partner that helps small businesses design and market their services at every point along their journey. By providing a spectrum of design and marketing help - from the tools to create designs from scratch to the resources they need to get the right designs created for them - we're becoming the expert design and marketing partner for small businesses. This transformation requires a global team of UX designers adept at crafting the right tools, content, and experiences to help our customers bring their visions to life. This is where you come in.
What You Will Do:
Strategic Planning and Alignment:

• Research Strategy: Set the overall research strategy that aligns with Vista's business goals, vision, and product strategy. Determine the research activities needed to address critical questions and inform product decisions.
• Design Strategy: Develop and implement a design strategy that outlines how the design will contribute to achieving business objectives within the defined design scope. This includes using our design principles, system, and standards to ensure product consistency and quality.
• Cross-functional collaboration: Collaborate closely with product managers, engineers, user researchers, and designers to ensure decisions align with user needs. Act as a bridge between UX and other functions.
• Align with Stakeholders: Collaborate with key stakeholders within the defined design scope to understand stakeholder priorities and ensure user research and design efforts align with the product roadmap and development cycles.
• Advocate for User-Centered Design: Advocate for the importance of user-centered design principles and user research throughout the organization, promoting a user-focused culture and mindset among teams.

Research Oversight:

• Plan and Conduct Research Studies: Establish methodologies and frameworks for planning, executing, and analyzing user research studies, such as usability testing, user interviews, surveys, and ethnographic studies. Ensure that research methodologies are selected and executed effectively to generate actionable insights.
• Recruitment and Participant Selection: Through research ops, manage the process of recruiting and selecting participants for research studies, ensuring that they represent the target user groups.
• Data Analysis and Insights: Guide the analysis of research findings to distill actionable insights that inform product design and development decisions. Translate research data into clear recommendations for product teams.

Team Management and Development:

• Team Leadership: Build, manage, and lead a team of user researchers and designers, setting expectations, defining goals, and providing mentorship and guidance to help team members grow in their roles.
• Professional Development: Invest in the professional development of the user research and design team, staying updated on industry best practices and methodologies and ensuring that team members have access to training and resources to enhance their skills.

Your Qualifications:
At Vista, we strive to hire individuals who add new ideas and perspectives to our teams and enhance our culture. No matter your background or work experience, we strongly encourage you to apply-even if you feel that you don't meet the exact requirements or have the same qualifications. You might be a great candidate for this or other opportunities.

• PhD in a field such as Psychology, Sociology, Behavioral Science, Philosophy, or similar.
• 10+ years experience in UX Research and Innovation Leadership.
• 5+ years experience working in eCommerce, creative tools, or marketplace platforms.
• Blended leadership experience, leading both UR Research and UX Design teams.
• Experience leading Product Discovery in Product Development organizations.

Nice to Have:

• Experience establishing training frameworks to scale research skills across non-research practitioners.
• Experience working with global teams, managing team members, and working across time zones and geographic regions.
• Experience managing research operations.

Why You'll Love Working Here:
There is a lot to love about working at Vista. We are an award winning Remote-First company. We're an inclusive community. We're growing (which means you can too). And to help orient us all in the same direction, we have our Vista Behaviors which exemplify the behavioral attributes that make us a culturally strong and high-performing team.
About Us:
Vista is the design and marketing partner to millions of small businesses around the world. For over 20 years we've been inspired by small businesses, and we work incessantly to deliver solutions to their evolving needs. VistaCreate, 99designs by Vista and VistaPrint, all under the parent brand Vista, represent a full-service design, digital and print solution, elevating small businesses' presence in physical and digital spaces and powering them to achieve success. Vista is focused on making great marketing and design accessible to every small business owner, allowing them to create a cohesive brand image for use in-store, online and on-the-go.
Commitment to Diversity, Equity, & Inclusion:
Vista exists to help our customers live their dreams. Each dream is unique - and the Vista team needs to be as well. We believe in the unique contributions of everyone within a diverse global organization. We are collaborative, inclusive, and innovative. We strive to role model and live an inclusive culture of fairness, respect and belonging for all. And we work together to empower each other, creating a space in which each of us can spark our next great idea.
Equal Opportunity Employer:
Vista, a Cimpress company, is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, sex, national or ethnic origin, nationality, age, religion, citizenship, disability, medical condition, sexual orientation, gender identity, gender presentation, legal or preferred name, marital status, pregnancy, family structure, veteran status or any other basis protected by human rights laws or regulations. This list is not exhaustive and, in fact, in many cases, we strive to do more than the law requires.
Job Segment: Sociology, Strategic Planning, User Experience, Product Development, Research, Social Sciences, Strategy, Technology