Sr. Engagement Manager - Apptio

Introduction
Apptio an IBM company is the leading technology spend and value management software provider. Its AI-powered data insights empower leaders to make smarter financial and operational decisions. A pioneer and category leader in Technology Business Management (TBM) and FinOps Apptio works with thousands of customers partners and community members worldwide. Visit www.apptio.com.

You:
Apptio is seeking individuals with business and technology consulting experience combined with project management experience to implement SaaS solutions for our customers. Engagement Managers own and lead customer engagements and function as integrator between business needs and technology solutions. Your efforts will directly impact the value realized by the customer and the ultimate success of the relationship. This role will work closely with customers and the Apptio Field Delivery team to project manage the deployment and roll out of customer solutions. If you have the passion and energy to work in an entrepreneurial and fast-paced environment you are the person we are looking for!

Your Role and Responsibilities
What we want you to do:

• Own and lead multiple simultaneous customer engagements implementing the Apptio SaaS solution following Apptio methodology and utilizing project management best practices
• Develop effective and productive customer relationships that enable Apptio to become a trusted advisor for our customer’s IT executives
• Provide both engagement and TBM leadership to the customer
• Provide business acumen for customers and strive to understand the business problem we are solving in order to best deploy the solution and exceed customer expectations
• Gather functional and business requirements from client and translate into a functional design that aligns to customer needs and defined project scope resulting in a successful deployment and adoption of the Apptio solution
• Manage project team activities and oversee completion of deliverables managing schedules meeting milestones and ensuring technical success
• Work with the product management and development organization to channel client feedback and solutions into future releases of the Apptio product suite
• Collaborate with other departments in the company to achieve customer satisfaction and resolve customer issues in a timely fashion

Required Technical and Professional Expertise

• Mulitple years of system implementation or consulting experience with at least five years as a senior consultant or project manager
• Bachelor degree in Engineering Computer Science MIS Finance or equivalent experience
• Demonstrated project management skills and proven ability to execute against a defined methodology and deliver projects within scope budget and timeline
• Specific knowledge and application of IT services and financial management including budgeting cost allocations capital & operating expense handling program portfolio management and application / infrastructure support.
• Operational knowledge of IT infrastructure domains including data centers network / communications server utilization virtual environments storage and application development & maintenance.

Preferred Technical and Professional Expertise

• Demonstrated client relationship and interpersonal skills.
• Consulting experience in enterprise systems implementations.
• Excellent organizational analytical and problem solving skills.
• Client-focused attitude and ability to be a customer advocate.
• Team player with effective and productive communication and presentation skills.
• Demonstrated experience with packaged application software implementation practices.
• Strong analytical and problem solving skills and ability to translate complex information into simple solution requirements.
• Experience with data analysis projects.
• A proven track record of meeting with senior management and executives as the subject matter expert.