Sr. Engineer- SRE Support Function

Sr. Engineer- SRE Support Function wanted by GBT US LLC in Phoenix, AZ. Leading a team of production support analysts and technicians, with respect to day-to-day jobs and helping them resolve any roadblocks they face; reviewing application design and topology determining if anything could be changed to improve the operation of applications and working with appropriate parties to make those changes; driving resolution of technical and functional issues working with the Site Reliability Engineering, Application Engineering and Product teams where necessary -- to get to the bottom of major incidents; supporting changes with broad datacenter impact such as key infrastructure upgrades and Information Security tooling changes; Supporting patching of application assets and leading the team in this effort; Utilizing available monitoring and alerting tools to detect, diagnose and resolve technical, functional and engineering issues; Locating gaps in monitoring; and alerting and working with appropriate teams to address those gaps; Working closely with our Site Reliability Engineers to add/enhance monitors and tune alerts; working with the wider Site Reliability Engineering team on the design, development and operation of auto-remediation and self-healing artefacts; Building relationships with Application Engineering and Product teams gaining their respect and trust and working closely with them to address root causes of critical technical and functional issues; Working with the Service Management team on incident post-mortem and problem management; and creating and presenting incident and problem management dashboards to members of engineering leadership team.

Must have a Bachelor's degree in Computer Science or a related field plus five (5) years of experience in the job offered or related occupation. Must also have five (5) years of experience with Java & J2EE Technology; five (5) years of experience with Spring Framework; five (5) years of experience with Webservices development (SOAP & REST); five (5) years of experience with Linux and Windows OS Platforms; three (3) years of experience with Messaging frameworks (Confluent Kafka, Solace and IBM MQ); three (3) years of experience with PaaS cloud computing model, OpenShift and Kubernetes; three (3) years of experience with ReactJS; three (3) years of experience with AppDynamics and Splunk; three (3) years of experience with PEGA works.

Location
United States - Arizona - Phoenix

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