Sr. Engineer, Systems

8116 - Midtown Office - 2220 W. Broad Street, Richmond, Virginia, 23220

CarMax, the way your career should be!

About this job

At CarMax, we are industry disruptors. At the heart of our innovation is new digital products. Working on many different aspects of the customer experience, our Senior Engineers research and discover new opportunities and shape products to fulfill them. From inception to completion, you will develop tools and technology, learning quickly from our spirit of experimentation. You will have a direct impact on improving the performance of our business and ensuring customers can buy the vehicles they want in a way that is right for them!

Senior Systems Engineer, ServiceNow Platform

About this job

At CarMax, we are industry disruptors. At the heart of our innovation is new digital products. Working on many different aspects of the user experience, a Systems Engineer research and resolve platform issues, reports and dashboards, partner with internal users on their requests, perform auditing tasks, and help build roadmaps for platform evolution.

What you will do - Essential Responsibilities

• Collaborate with your fellow Associates to understand the real-life challenges of internal customers and discover what they need to support the Business and Technology to deliver iconic customer experiences.
• Perform audit tasks and communicate the audit findings/results.
• Actively research new and enhanced functionality on the supported platforms, identify opportunities and ROI to invest in these functionalities, and present to key stakeholders to gain buy-in.
• Working with limited guidance, market your innovative ideas internally and evolve them according to feedback and critique within an agile environment.
• Stay on top of industry trends and best practices to continuously improve what we do and ensure our user experience is the best it can be.

Purpose of the role

The Senior Systems Engineer will participate in the ongoing development of the platform and functionality to ensure the platform is on the latest or N-1 versions. Working collaboratively and creatively as part of a close-knit team, you will be part of the development process from end to end, consulting users, carrying out experiments, tackling complex business problems and implementing new capabilities.

The Senior Systems Engineer will be responsible for executing on the day-to-day configuration, support, maintenance, governance, and improvement of the platform, and identifying experience-enhancing solutions. This role will train and mentor peers within the team and Technology partners on platform capabilities, functionality, and best practices.

Qualifications and Requirements

Basic Qualifications

• Bachelor's degree in computer science or a related field; or equivalent alternative.
• education, skills, and/or practical experience is required.
• Development experience on the ServiceNow platform.
• Working knowledge of Configuration Management, Common Service data Model, Discovery, and DevOps practices.
• 3 years of ServiceNow experience.
• Basic Knowledge of API design and integration is preferred.
• Creative and analytical thinker with strong problem-solving skills
• Good communication skills
• ServiceNow Configurations
• ServiceNow Report and Dashboard creation and maintenance
• ServiceNow Access and Governance best practices

Preferred Qualifications

• 5+ years of ServiceNow experience
• ServiceNow Certified System Administrator
• Advanced knowledge of programming languages/platforms such as C#, .NET, Azure,
• cloud-based SaaS, and PaaS solutions is preferred.
• Basic knowledge of relational databases such as MS and SQL server are preferred.

Preferred Platform Requirements

• HTML5/CSS3/JavaScript
• Extract Transform Load (ETL)
• API designs (REST & SOAP)
• Automated/Performance Testing
• Security and Data Protection
• Data Storage Solutions
• Microsoft SQL Server Scripting and Data Models
• Data Migration and Scripting
• Authentication/Authorization

Work Location and Arrangement: This role will be based out of the Richmond, VA CarMax Technology Innovation Center or the Dallas, TX Technology Hub and have a Hybrid work arrangement.

Work Authorization: Applicants must be currently authorized to work in the United States on a full-time basis.

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

Our Commitment to Diversity and Inclusion:

CarMax is committed to bringing together people from different backgrounds and perspectives, providing employees with a safe, welcoming, and inclusive work environment.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, protected veteran status, disability status, and any other characteristics protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.