Sr. Escalation Analyst/ Team Lead - Cash Operations

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

This exciting role will handle complex issues which need to be resolved as second level escalation. Sr. Escalation Analyst/ Team Lead - Cash Operations position will be responsible for coordinating and resolving customer cash receipts in conjunction with the virtual team. Sr. Escalation Analyst/ Team Lead - Cash Operations will also be responsible for following up with other departments for information and resolution. 

ROLES AND RESPONSIBILIITIES:

• Act as second level of escalation within the cash application process
• Manage daily and monthly reconciliations of cash receipts posted in ERP system against bank account
• Communicate with internal and external customers to identify and resolve incoming payment related issues/disputes
• Process a variety of Cash Applications transactions in SAP, JDE, Netsuites and Epicor and CPR+ ERP systems.
• Support/ Process Pharma, Specialty, Provider Pay and CMM payment functions.
• Follow/execute on onboarding procedures for 3PL customers
• Participate on weekly/monthly account review calls with 3PL customers
• Follow-up with various departments or external customers to get resolve or obtain missing remittance information as required.
• Provide support and assist in communication with treasury, banking partners and other internal functions
• Respond to operations technical questions from the virtual team and customer and provide follow through and resolution on issues
• Assist with pulling supporting documentation for internal/external audits
• Perform closing process according to month-end schedule
• Facilitate governance calls between virtual team and internal stakeholders
• Assist in ACH/Credit card set-ups
• Research and resolve unapplied receipts
• Provide support and assist in communication with treasury, banking partners and other internal functions
• Be able to multitask/manage all retained functions
• Cross-train on other functions within the team
• Support and execute on integrations of new businesses in current environment as required
• Assist with resolving GL account reconciliations discrepancies
• Support/Process Prepayment requests/deposits
• Process 980 transfers, refunds, manage checks received on-site
• Perform closing process according to month-end schedule
• Proactively seek ways to continuously improve processes to achieve greater efficiencies and better controls.
• Support/Resolve Promo Accounting related issues/disputes

EDUCATIONAL LEVEL:

• 4-year degree in business strategy or related field or equivalent experience

SKILLS AND COMPETENCIES

• Solid knowledge of various Payment methods in the Industry; such as lockbox, ACH (Credit/Debit), EFTs, Credit Card operations.

• Use of good judgment within defined policies and practices

• Day to day communication with business partners/stakeholders via phone or email for issue resolution.
• Intermediate skills in Excel & Outlook
• Understanding of full OTC cycle
• Excellent verbal and written communication skills (
• Accounting and reconciliation skills
• Customer and service oriented in resolving process related requirement
• Knowledge SAP or other ERP Systems will be helpful
  • Have analytical, interpersonal, written and oral communication skills
  • Strong desire and demonstrated ability to provide world-class customer service
  • Orientation to detail and continuous process improvement mindset

RESPONSIBILITY

• Customer relationship management skills
• Detailed/multi-task oriented
• Organized with an ability to prioritize work
• Comfortable working in a fast-paced environment
• Team player and self-directed
• Ability to train team members
• Good communication skills
• Analytical decision-making skills

WORKING CONDITIONS

• Hybrid Role (once a week in office)
• This is a Dallas/Ft. Worth based role - No Remote or Relocation Assistance

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

$65,100 - $108,500

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

Join us at McKesson!