Sr. Experience Strategist

Our Fortune 500 company is driving a digital transformation and looking for forward-thinking innovators to disrupt how our industry thinks about and uses technology. As one of the world's leading employee benefits providers, we help millions of people gain affordable access to benefits that help them protect their families, their finances and their futures.

Are you an asker of questions, a solver of problems, and a challenger of the status quo? Our mission is to provide a differentiated customer experience and exceed the expectations people have of technology at any company - not just insurers.

We are seeking individuals to join our team of talented IT professionals who share never-ending passion and an unwavering focus on our customer experience. Team members comfortable working in an agile, fast-paced, and delivery-focused environment thrive in our environment where we value an entrepreneurial spirit and those who challenge the status-quo.

Unum is changing, and we're excited about what's next. Join us.

General Summary:
This role leverages design thinking and human-centered design process to advocate for end users, shape our products and deliver best in class experiences. You should be comfortable working in an agile, fast-paced environment. We value self-starters with an entrepreneurial spirit and those who challenge the status-quo.

Principal Duties and Responsibilities

• Collaborates across enterprise agile teams to connect dots focusing on strategic projects, customer insights, quality, and operations
• Guides teams through organizing problem-solving activities from the earliest phases of innovation through the transition into delivery
• Measures and communicates how experience strategy & innovation drives business results and help our partners imagine the possibilities
• Collects and organizes data from a variety of sources (primary and secondary research) to identify knowledge gaps and understand the current and ideal experience
• Ensures experience problems are clear, focused, and connected to our goals
• Creates tools and frameworks that contextualize insights so that teams can assess the experiences we are delivering and uncover opportunities
• Facilitates conversations with cross-functional teams of designers and experts to align on focus areas and key problems to solve, build empathy, generate, and prioritize ideas
• Communicates key experience design criteria and assist in the transition from strategic concept to solution design

Job Specifications/Requirements

• Bachelor's degree or equivalent relevant experience.
• 5-8 years of experience designing experiences and interactions for complex web, tablet, and mobile applications.
• Expertise in experience design strategy with a track record of translating insights into new and differentiating experiences
• Experience and comfortability partnering with key stakeholders at various organizational levels
• Experience and comfortability leading complex, broad-scope strategic initiatives; working with collaborative, cross-functional teams
• Proficiency in business case development in whitespace thinking - communicating analysis, customer trends, opportunity, and business impact grounded in insights
• Creative storytelling abilities to connect the current experience to a vision for improvements that meets both user and business needs
• Expertise in creating thoughtful user-centered design experiences, leveraging a variety of problem-solving techniques
• Expertise in digital strategy tools & methods and able to communicate them to within the organization (e.g. enterprise experience frameworks, adoption, analytics, journey mapping, service blueprints, compelling visual story-telling, experience models and tools for relating interaction-level experience criteria to design teams)
• An interest in technology products and how they are designed, exploring new technology trends, and adopting new tools, software, and equipment
• Understanding of specialized UX skillsets (e.g. interaction and visual design, content strategy, front-end UI development,) and broad research skills (e.g. quantitative & qualitative research methods, desirability & concept testing, A/B testing multivariate testing)
• Demonstrates a mature ability to prioritize and manage time

#LI-MB1

#LI-REMOTE

~IN1

Our company is built on helping individuals and families, and this starts with our employees. We want employees to maintain a positive balance, which is why we provide access to the benefits and resources they need to invest in themselves. From our onsite fitness facilities and generous paid time off to employee professional development programs, we are committed to helping employees live and work their best - both inside and outside the office.

Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.

Company:
Unum