Sr. F&B Operations Manager - The Mansion - MGM Grand

THE JOB:

The Sr. F&B Operations Manager is responsible for all aspects of the management of the assigned restaurants. They provide direction and leadership for the Assistant General Manager, Assistant Manager and the Mansion Service team consistent with the MGM brand. They are responsible for leading the team to achieve the operational and financial goals of the venue; driving covers

and optimizing reservation channels; monitoring the performance, scheduling and training of the staff; executing initiatives as implemented by property F&B leadership; maintaining the facilities in accordance with MGM Resorts service standards; and ensuring high customer satisfaction and an exceptional guest experience. All duties are performed in accordance to company policies and procedures.

THE DAY TO DAY:

• Owns, leads and oversees daily restaurant operations, labor productivity, scheduling, inventory control, guest service standards, and execution and development of marketing strategies to produce both short-term and long-term profitability. Co-own (with Executive Chef) the restaurant's business plan and represent the restaurant in divisional, property or corporate meetings.
• Responsible for execution of policies, operating procedures, pricing initiatives, training programs, directives, menus, rules and regulations for the restaurant staff. Owns restaurant's execution of F&B and/or company-wide initiatives and programs. Maintain the highest standards of health, sanitation and cleanliness with in all areas of Beverage.
• Responsible for completion of all company compliance training by the restaurant staff.
• Manages Human Resources responsibilities for Restaurant to include: creating a work environment that promotes teamwork, performance feedback (coaching and counseling), recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning process that encompass the company's diversity commitment; adherence to the company's status quo third party representation philosophy; compliance with company policies, legal requirements, employment law, and collective bargaining agreements.
• Interacts with guests frequently to ensure satisfaction and enjoyment of dining experience. Reacts to any guest complaints and takes any appropriate action. Manages Restaurant's guest feedback channels through approved company practices. Collaborate with Executive Chef and culinary team to ensure a seamless service experience between kitchen and dining room.
• Maintains excellent knowledge of venue's food & beverage products, menu items and equipment used to perform duties.

A GREAT CANDIDATE WILL HAVE:

• Experience working and managing under a collective bargaining agreement
• Responsibility for providing and promoting Forbes 5 Star service
• Charismatic, personable and confident personality
• Working knowledge of reservation platform such as SevenRooms
• Passion for leading, mentoring and managing a team
• Ability to train a team of 10-15 employees
• Ability to collaborate with internal departments/stakeholders
• Acts as a liaison between the kitchen and front of house employees
• Bilingual in either Cantonese or Mandarin preferred
• Enthusiasm for delivering a consistent luxury experience to all guests
• Prior knowledge on inventory and purchasing platforms
• Experience with menu formatting and development
• Ability to read, analyze and interpret profit and loss analysis
• Extensive Wine knowledge
• Ability to memorize menu items and seasonal items
• Exhibits strong emotional intelligence skills
• Strong conflict resolution skills