Sr. Field Services Specialist

About Us 

CMB is a full-service custom market research and strategy firm based in Boston. As a Top 30 Insights & Analytics company, we’re known for our relentless business-decision focus and cutting-edge creativity. Our passion is helping the world’s leading brands engage, innovate, and grow. We leverage the best of advanced analytics, consumer psychology, and market strategy to tackle game-changing initiatives and business challenges for our clients. 

What about our culture? Simply put, our people are our power. We have a diverse, inclusive and collaborative team of bright perspectives and curious minds. At CMB you’ll have plenty of opportunities to achieve your full potential. From learning new skills, expanding your expertise, and continuing to advance your professional development, you will feel supported and valued.

Our benefits say a lot about how much we value our employees: we offer a fully paid sabbatical, a $250 wellness stipend, paid time off to volunteer, generous medical plans, a 401k match, and more. Every employee also gets to enjoy an employee stock ownership plan (ESOP). 

ESOP? Yes, we are 100% employee-owned! An ESOP is a qualified retirement plan, like a 401k, but you don’t have to make any contributions to participate in the rewards. When we each work hard to provide exceptional service and deliverables to our clients, the positive performance of the company increases the value of our stock and enables the accumulation of wealth for all our employee-owners.

About the Position 

Our growing Field Services team is looking for a Senior Field Services Specialist to independently manage fieldwork for complex research engagements. The Sr. Field Services Specialist works closely with external partners and internal project teams to support the execution of client-facing projects.

This position reports to the Sr. Director, Field Services. 

This position may be hybrid if based in Boston, or remote within the USA. 

About You 

In this position, you will play a crucial role in leveraging your experience to become an authority on our Field Services team.

Your colleagues have described you as collaborative, proactive, and extremely well-organized. You enjoy sharing ideas, managing projects, and improving processes. As a subject matter expert, you are excited about contributing to projects and making an impact on the work CMB does for our clients. 

About Your Background 

You’ve worked hard to get to where you are in your career, and now you’re looking for a position where you are able to bring your past experiences and help to build on and improve the field services function at CMB. Here’s what you’ll be doing and the qualifications we are looking for: 

Responsibilities 

Client Services Team 

• Adhere to CMB’s defined approaches, processes, and best practices 

• Take advantage of training and development opportunities 

• Contribute to a team and/or committee for ongoing CMB initiatives 

• Follow CMB- and Client-specific Information Security Policies 

• Ensure end-to-end client/project delivery in alignment with Sales & Account Management leading to high client satisfaction with project deliverables 

Essential Duties 

Client Services Support 

• Own field management as an extension of core project teams for complex research engagements and/or select key account relationships 

• Add significant value and unique contribution to the project team by serving as the team’s Subject Matter Expert (SME) on all aspects of field management 

• Understand the roles of other project team members in order to compliment them and their responsibilities while contributing to the overall success of the project 

• Independently manage all aspects of the field process, including quota management, adhering to key project specifications and information security needs for select research engagements and/or key account relationships 

• Own and maintain updated documentation of field management best practices and processes for select research engagements and/or key account relationships 

• Effectively communicate with internal project team members and external partners 

Field Services 

• Consult with project teams to align unique project needs with best practices in field management, and identify recommended external partners

• Establish vendor management best practices and communicate them with project team members through trainings, mentoring, and serving as an internal Subject Matter Expert (SME) 

• Consult with project team members on sample panel partners and their various capabilities

• Liaise with external partners to become an internal Subject Matter Expert (SME) on their services and capabilities 

• Serve as an escalation point for problem solving data collection challenges by identifying alternatives based on feasibility inputs 

• Consult on alternatives by summarizing input from various external partners and providing clear direction on recommended next steps to project teams 

• Identify and evaluate best-in-class and new/innovative field management approaches 

• Own CMB’s field management training and documentation related to data collection best practices and processes 

• Create and maintain field management training presentations and documentation for internal use detailing data collection best practices and processes 

• Update content with relevant market driven changes (e.g., bot detection, best practices in QC checks) 

• Train and mentor new hires and those unfamiliar on data collection best practices and processes 

• Facilitate the vendor bid process for proposals and mid-stream course corrections as necessary 

• Obtain data collection costs from outside partners, both quantitative and qualitative, in a timely manner 

• Investigate multiple vendors and/or methodologies to maximize feasibility for difficult projects 

• Make recommendations to the project teams on which outside partners to use on a project basis to meet unique project requirements

• Assist in the onboarding new vendors, including obtaining the proper accounting and compliance documents

Qualifications 

• Bachelor’s degree or higher 

• 3-7 years of demonstrated experience in the market research field 

• Microsoft Word, Excel, PowerPoint, and Outlook 

• Basic SPSS skills are preferred

• Demonstrated success working with market research field service vendors

• Proven ability to prioritize, coordinate, and maintain a high level of accuracy and organization 

• Internal Client engagement skills and ability to understand and effectively address project team needs 

• Highly effective problem-solving skills 

• Highly effective collaboration, prioritization, and influencing skills 

• Ability to work well in a team environment 

• Resourceful, persistent, and proactive 

• Sense of humor and self-awareness 

Travel 

• None to minimal travel 

* No agency assistance required * 

* No visa sponsorship available* 

CMB strongly encourages candidates from diverse backgrounds and experiences to apply. We recognize that people from structurally marginalized groups often only apply to jobs if they meet 100% of the qualifications, despite the reality that applicants rarely ever meet 100% of the qualifications. If this position aligns with your experience and interests, please apply!

CMB is an Affirmative Action and Equal Opportunity Employer and encourages applications from all qualified individuals without regard to race, color, national origin, religion, sex, gender identity, sexual orientation, age, disability, or protected veteran status, or to other non-work-related factors. As part of our commitment to inclusivity, CMB will ensure that persons with disabilities are provided reasonable accommodations. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Kate Milligan: 617-986-7463, or [email protected] 

The annual base salary range for this position is $69,000 - $85,000 plus bonus, benefits, and an employee stock ownership plan (ESOP). The base salary is dependent on a variety of factors including (but not limited to) experience, skills, and location.