Sr. Global Technical Account Manager

General Information

Ref #:

20240036609

Travel Amount Required:

Up to 25%

Job Type:

Regular-Full Time

Location:

Lowell - Massachusetts - United States

Company Overview

Here at UKG, our purpose is people™. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people - both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for? Learn more at www.ukg.com/careers #WeAreUKG

Description & Qualifications

Description

The Technical Account Manager provides technical support and account management to UKG PLUS Central, Pro WFM and Pro customers and must have a high level of Pro product knowledge. Responsibilities may include but are not limited to the following:

• Provide account management and technical support of UKG Pro, Pro WFM, or WFC products to large enterprise-class customers • Utilize UKG Central, Pro WFM or UKG Pro knowledge and technical capabilities to provide optimum solutions to customer issues • Replicate customer scenarios for configuration/environmental solutions and /or readying the issue for engineering review • Provide the highest levels of customer satisfaction by delivering timely resolutions and executing customer-focused commitments • Communicate effectively to both technical and non-technical individuals at various levels internally and externally • Conduct weekly conference calls, provide weekly status reports and advocate for customer needs and requirements • Interface successfully with other UKG cross-functional teams and third-party solution providers • Participate in testing and validating system fixes, service releases, and enhancements • Late Shift and On-Call availability if needed

Qualifications

Basic Qualifications:

UKG Central and/or UKG Dimensions experience required.• Bachelors Degree in Computer Science preferred and/or equivalent experience required • Working knowledge of PC's, operating systems, web technologies and a demonstrated ability to troubleshoot complex technical problem

Preferred Qualifications:

CPP/SHRM Certifications a plus • Must have knowledge and understanding of computer system applications and databases • Must have the ability to occasionally travel on short notice • Knowledge of SQL scripting and database experience with MS SQL • For WFD candidates, experience with Dell Boomi, API's, Splunk and Koogle is a plus • Spanish and/or Portuguese language skills a plus

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

View The EEO Know Your Rights poster and its supplement.

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here .

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [email protected].