Sr. HR Ops Manager

Head of Operational Excellence - HR Operations

Who we are

Corebridge Financial helps people make some of the most meaningful decisions they're ever going to make. We help them plan and take action to protect the future they envision, and respond to some of life's most difficult moments through the solutions and services we provide. We do this through our broad portfolio of life insurance, retirement and institutional products, offered through an extensive, multichannel distribution network. We provide solutions for a brighter future through our client centered service, breadth of product expertise, deep distribution relationships, and outstanding team of hardworking and passionate employees.

Get to know the business

Life and Retirement is a unique franchise that brings together a broad portfolio of life insurance, retirement and institutional products offered through an extensive, multichannel distribution network. It holds longstanding, leading market positions in many of the markets it serves in the U.S.

About the role

The Head of Operational Excellence will play a significant role in steering HR Operations towards higher quality, efficiency and productivity by developing and implementing strategies that enhance ways-of-working and operational processes. Using a data-centric approach, the Head of Operational Excellence will lead the effort to systemically embed continuous improvement into daily operations, creating a virtuous circle to deliver outstanding employee experience through flawless operational delivery.

This position involves a deep dive into the current operational framework to identify areas for improvement, streamline workflows, and ensure that best practices are adopted across all levels. By fostering a culture of continuous improvement, the Head of Operational Excellence aims to not only boost HR's operational performance but also contribute to its overall impact supporting organizational priorities. Through collaboration with a wide network of partners (internal and external) and stakeholders, this role ensures that the organization's operations are aligned with its strategic goals, ultimately leading to improved employee experience and business outcomes.

This position is open to fully remote.

What we're looking for:

The Head of Operational Excellence is an individual with a strong track record optimizing business outcomes through continuous improvement, leveraging data and analytics to understand, diagnose and enhance end-to-end operations. The Head of Operational Excellence is passionate about flawless service delivery that consistently exceeds expectations, relentlessly seeking to identify and apply best practices, as well as areas of opportunities that require attention.

Key responsibilities of the Head of Operational Excellence include, but are not limited to:

• Lead the development and implementation of continuous improvement strategies across the HR Operations space to enhance operational efficiency, quality and experience.
• Facilitate cross-functional teams in the analysis of processes, identification of inefficiencies, and the development of solutions to streamline operations.
• Partner with 3rd parties to deploy continuous improvement concepts (e.g. Lean, Six Sigma, and other operational excellence methodologies) to drive service improvements.
• Lead the effort to design and implement metrics, dashboards, and systems for tracking and reporting on operational performance and improvement initiatives.
• Establish and manage partnerships with multiple stakeholder groups (internal and external).

Required experience and capabilities:

• 10+ years of progressive experience in various functions of HR, including at least seven years of progressive experience in shared services, global business services or global enablement.

  Proven success in using data to drive improved business results and to improve processes (e.g. improved service center metrics, reduced workload / staffing requirements, optimized case management, etc.).

• At least 5 years of experience in continuous improvement roles
• Highly skilled at building partnerships across different stakeholder groups (internal and external).
• Very effective communicator, with demonstrated story telling skills.
• Case management tools and telephony.
• Employee experience focus in the context of service centers.
• Implementation of Operational Excellence concepts / framework.
• Project management.
• Creative thinker, adept at challenging paradigms and finding new perspectives.
• Intellectually curious and self-driven.
• Leading through influence.
• Change management.

Highly preferred experience and capabilities:

• Vendor management.
• HR transformation in complex environments.
• Lean and Total Quality concepts, particularly as applied to manufacturing environments.
• Working effectively across cultures.

What our employees like most about working for Corebridge Financial Life & Retirement

• We care about your professional development. Our career progression program will provide you with the opportunity to develop your skills, strengthen your productivity and be eligible to progressively advance to positions with an increased responsibility and increased compensation.
• Our "Giving Back" policy is at the core of our daily operations and guides our future progress. Don't believe us? We put our money where our mouth is! Corebridge Financial will give you up to 16 hours a year paid time off to volunteer in the community.
• Our people are our most important asset therefore we provide a generous benefits plan and competitive pay.

Benefit package includes

• Paid Time Off Corebridge Financial recognizes the importance of work life balance). We offer 24 PTO days to start. YES, 24!
• 17 paid holidays per calendar year.
• A 401(k) Retirement Plan which will be HARD TO BEAT. Our 401K - $1 for $1 match up to 6% with immediate vesting, plus Corebridge Financial automatically contributes an additional 3% into your 401K regardless of if you enroll or not.

#LI-CR1

We are an Equal Opportunity Employer

Corebridge Financial, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. At Corebridge Financial, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

To learn more please visit: www.corebridgefinancial.com

Corebridge Financial is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to [email protected]. Reasonable accommodations will be determined on a case-by-case basis.

Functional Area:

HR - Human Resources

Estimated Travel Percentage (%): Up to 25%

Relocation Provided: No

American General Life Insurance Company