Sr. HR Representative

Unum is a company of people serving people. As one of the world's leading employee benefits providers and a Fortune 500 company, Unum's financial protection benefits help protect more than 36 million working people and their families from the financial impact of illness or injury.

Unum's two distinct, but similarly focused US businesses - Unum US and Colonial Life - are each a market leader in making disability, life, accident, critical illness, dental, and vision insurance accessible in the workplace.

Headquartered in Chattanooga, Tennessee, Unum also has significant US operations in Portland, Maine and Baton Rouge, Louisiana - and over 35 field offices nationwide. Colonial Life is headquartered in Columbia, South Carolina with over 40 field offices nationwide.

General Summary:• This is the operational support and administrative function of all employee life-cycle activities. Requires a mastery of all fundamentals of the role within the team and demonstrated achievement of quality and production standards.• Provides daily support both by researching and resolving issues and by processing job data changes, perform systems testing, and completing administrative activities across multiple HR functions and/or regions. This will vary by HR function and include but not limited to recruiting, performance management, compensation, benefits, HRIS, and employee relations. • Mentors HR Specialists and HR Case Managers and serves as subject-matter expert.• Serves in a capacity to influence change which will simplify the user experience, reduce risk, and increase operational performance. • Conducts all business process and/or systems testing required in support of upgrades, enhancements, and or new work activities.

Principal Duties and Responsibilities

• Serves as the technical and process subject matter expert resource relative to administration of all HR programs, products, services and workflow.
• Applies excellent understanding of the interdependencies with all facets of HR to include Workday to ensure business processes are efficient, accurate and compliant.
• Follow all Standard Operating Procedures ("SOPs") and adhere to all organizational and department specific policies, procedures, and SLAs.
• Capable of working on a small team, in a role with responsibility for day-to-day administration, providing support to end users, and facilitating and improving business process flow.
• Own responsibility for confidentiality, data integrity, ensuring its validity, accuracy and timely entry into the applicable HR system(s).
• Articulates and maintains HR standards, inform management of issues that require attention and suggest opportunities for improvement.
• Consistently makes an independent business decision in response to demand.

Job Specifications

• Bachelor's degree preferred or equivalent experience in human resources, business administration or a related field preferred.
• 2-3 years experience working in a human resource discipline including but not limited to HRIS, compensation, payroll, recruitment, performance management, and/or benefits administration.
• Experience applying in-depth knowledge of HR policies, procedures, standards, and legal requirements, in order to answer related questions via phone and email within established SLAs.
• Ability to use discretion, exercise good judgment and resourcefulness, tact, diplomacy and maintain strict confidentiality
• Strong analytical skills to be able to break down a problem, situation or process into its component parts, to separate the main issues from side issues, to understand the nature of parts and their relationship to one another.
• Enhanced knowledge of state and federal laws pertaining to human resources.
• Excellent verbal and written communication skills required.
• Strong time management and organization skills to schedule time effectively and use efficient work methods and tools.
• Team player who works effectively with colleagues to achieve targets and objectives.
• Ability to work under pressure, remain calm, objective and controlled in responding to urgent or demanding situations.
• Proficient with Microsoft Office Suite and Workday desired.
• Seeks out job challenges and opportunities to constantly improve skills.

Our company is built on helping individuals and families, and this starts with our employees. We want employees to maintain a positive balance, which is why we provide access to the benefits and resources they need to invest in themselves. From our onsite fitness facilities and generous paid time off to employee professional development programs, we are committed to helping employees live and work their best - both inside and outside the office.

Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.

Company:
Unum