Sr. Implementation Manager

About the Opportunity

The Senior Implementation Manager at Cleerly plays a critical role in ensuring the successful deployment and ongoing optimization of our technology within client environments. This role goes beyond traditional implementation management, encompassing post-implementation responsibilities that ensure clients continue to derive maximum value from our technology. The ideal candidate will have a strong background in project management, healthcare technology, and client services, with a passion for continuous improvement and innovation. The right candidate for this role has the ability to thrive in a startup environment with a strong sense of urgency, adaptability, and CAN DO attitude.

Responsibilities

1. Implementation Management:

• Be the subject matter expert and lead the end-to-end implementation of Cleerly's technology in hospitals, health systems, cardiology practices and imaging centers.
• Develop and manage project plans and timelines to DRIVE successful project delivery.
• Coordinate with internal teams, including product development, engineering, and support, to meet client needs.
• Act as the primary point of contact for clients during the implementation phase, ensuring clear communication and alignment on project goals.

1. Post-Implementation Support:

• Oversee post-implementation activities, including system updates, retraining, and special projects tailored to client needs.
• Collaborate with clients to identify opportunities for technology enhancements and process improvements.
• Schedule and deliver retraining sessions to ensure clients are fully utilizing Cleerly's technology as new features and updates are released.
• Work closely with the Client Services team to address any ongoing issues or challenges faced by clients, ensuring long-term satisfaction.
• Provide cross coverage as needed to the client services team and other duties as assigned.

1. Special Projects:

• Lead special projects for clients post-implementation, including custom integrations, workflow optimizations, and advanced data analysis.
• Develop tailored solutions to meet the unique needs of each client, leveraging Cleerly's technology to drive improved outcomes.
• Ensure that all special projects are delivered on time, within scope, and to the satisfaction of the client.

1. Continuous Improvement:

• Gather and analyze client feedback through surveys to inform product development and service delivery improvements.
• Stay current on industry trends and best practices in healthcare technology implementation and client management.
• Lead internal initiatives to improve implementation and post-implementation processes, driving efficiency and client satisfaction.
• Work closely with the VP of Client Services to develop implementation processes, analytic dashboards, and key performance indicators for implementation.

Requirements 

• Bachelor's degree in healthcare, business, information technology, or a related field. A Master's degree is preferred.
• 7+ years of experience in implementation management, must be within the healthcare technology sector.
• Proven track record of successfully managing complex projects with multiple stakeholders.
• Strong understanding of hospital, health system, and imaging center operations with a focus in DICOM node installs.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal teams.
• Experience with post-implementation support and continuous improvement initiatives.
• PMP or similar project management certification is a plus.

Skills and Competencies:

• Strategic thinking and problem-solving skills.
• Ability to manage multiple projects simultaneously.
• Strong technical aptitude with the ability to quickly learn new technologies.
• Detail-oriented with a focus on quality and client satisfaction.
• Ability to work independently and as part of a team in a fast-paced environment

Salary: $135,000 - $165,000

 *Total Target Compensation (TTC): Total Cash Compensation (including base pay, variable pay, commission, bonuses, etc.). We hire employees anywhere within the United States and account for geography when determining base salary.