Sr. Implementation Specialist

Job Description

COMPENSATION: $91,500 to 107,700 annually + bonus eligibility (if applicable). This is the expected salary range for this position. Ultimately, in determining pay, we'll consider the successful candidate's location, experience, and other job-related factors.

PURPOSE OF THE JOB:

Role is responsible for deployment of Restaurant Technologies as KFC IT looks to transcend it's digital footing in the restaurants. Focused strategies for IT related hardware involving selection, installation efforts, and reporting cadence back to respective stakeholders.

JOB RESPONSIBILITIES:

Project Management (60%)

• Coordinate and lead installation efforts for YumPOS, Touch KDS, and Edge/4th switch projects.
• Assist with architecting and designing solutions with close cross-functional partnership with the installation vendors, internal KFC teams including LT.
• Conduct well developed planning and project scopes for restaurants to ensure proper solutions are applicable for IT related products.
• Close review and evaluation of site survey data to make informed business decisions with Franchisees and guide appropriately for best-in-class solutions.
• Attend all necessary meetings and touchpoints with strong communication back to KFC leadership.
• Tracking/Reporting - work to help maintain current tools in place today and develop ongoing strategies to clearly define stakeholder deliverables.
• Openly willing to adapt and pivot to find productive/creative solutions for ongoing installations. This will be key to a successful rollout for all programs as many restaurants have heavy variations across the US system.
• Consistent review and evaluation of program progress. Defining and exploring efficiencies with the program and closely partnering with our internal team to provide solutions.
• Coach and lead 1 direct report, Contractor, to assist with many logistical components of deployment.

Program Design and Architecture (25%)

• Conduct RFX process for hardware deployment while adhering to brand business models outlining cost savings and driving operational simplification.
• Strong cross-functional partnership with software teams and other internal teams to ensure proper cadence and timing of solutions for restaurants.
• Help assist and maintain Asset Management tools and CMBD for continued reliability.

Lead IT setup for New Restaurant Openings (15%)

• Heavy focus on scoping efforts and coordination with Franchise partners that are opening new restaurants.
• Help manage deployment and installation efforts for KFC IT equipment; closely partnering with respective vendors and KFC Development teams.
• Manage survey results and responses from Franchise partners to ensure preparedness and help drive an overall best in class experience.

WORKING RELATIONSHIPS:

• Associate Manager, IT Assets
• Associate Manager, Information Technology RIS
• Technical Project Manager III, Information Technology RIS
• Infrastructure Management, KFC IT
• SRE Management, KFC IT
• Management, KFC IT Help Desk
• Management, POS and Digital
• Manager, BOH Development
• Management, Finance
• Vendor Partners
• Installation Partners
• RSCS Team/Leadership
• KFC Franchise Partners

KNOWLEDGE AND SKILL REQUIRED:

Education:

• Business or Technology related Bachelor's Degree or related equivalent experience

Experience (and other qualifications):

• 5+yrs of experience within restaurant or retail IT
• Strong Project management skills - proven track record of meeting project timelines and keeping stakeholders informed of progress
• Ability to establish strategic vision for hardware deployments and roadmaps
• Proven ability to interact and influence leadership personnel from key vendors
• Ability to represent the brand to outside vendors involving negotiations, RFP's, and program design

Benefits: Employees (and their eligible family members) may enroll in the following types of insurance coverage: medical, dental, vision, legal, and accidental death and dismemberment, as well as FSA/HSA (depending on enrolled medical plan). Yum! also provides short-term disability, long-term disability, and life insurance. Employees may enroll in our 401(k) plan. Yum! provides 4 weeks of vacation, paid sick leave, 10 paid holidays, and 2 paid days for volunteer time each calendar year. To learn more about working at Yum! -Click here.

At Yum!, one of our core values is to Believe in ALL People. This means seeing the value in everyone and unlocking their full potential to be their best self. YUM! Brands, Inc. (including its subsidiaries Yum Restaurant Services Group, LLC ("YRSG") and Yum Connect, LLC ("Yum Digital and Technology")(collectively, "Yum") is proud to be an equal opportunity employer and is committed to equity, inclusion, and belonging for all dimensions of diversity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other protected characteristic. Yum! is committed to working with and providing reasonable accommodation to applicants with disabilities or special needs.

US Job Seekers/Employees - Click here to view the "Know Your Rights" poster and supplement and the Pay Transparency Policy Statement.

About Us

KFC Corporation, based in Louisville, Kentucky, is one of the few brands in America that can boast about having a rich, 60-year history of success and innovation. In fact, KFC is the world's most popular chicken restaurant chain and a division of Yum! Brands, the world's largest restaurant company.

Yum! Brands, Inc., based in Louisville, Kentucky, has over 45,000 restaurants in more than 135 countries and territories and is one of the Aon Hewitt Top Companies for Leaders in North America. In 2018, Yum! Brands was recognized as part of the inaugural Bloomberg Gender-Equality Index. The company's restaurant brands - KFC, Pizza Hut and Taco Bell - are global leaders of the chicken, pizza and Mexican-style food categories.

More important than our size is our commitment to breakthrough innovation and the success of our employees. We're proud of the unique culture we've built, one where everyone can be their best self, make a difference and have fun! We believe in our people, trust in their positive intentions, encourage ideas from everyone, and have actively developed a workforce that is diverse in style and background.